Building Supplies Direct Reviews

Name: Building Supplies Direct
Rating: 4.53

4.5 Rating 2,049 Reviews

88 %

of reviewers recommend Building Supplies Direct

4.5

Based on 2,049 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Building Supplies Direct 5 star review on 18th August 2021

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Building Supplies Direct 5 star review on 30th March 2021

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Building Supplies Direct 5 star review on 13th March 2021

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Building Supplies Direct 5 star review on 2nd March 2021

Building Supplies Direct 5 star review on 11th December 2020

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took over a week (8 days) for the order to be delivered which isnt great! Supposed to be - 3-5 Day Standard Post”

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Posted 2 years ago

“Placed my order and payed for express delivery. Hadn’t received any confirmation of item being dispatched so emailed to find out it hasn’t been sent. Finally received my item 8 days after placing the order.”

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Posted 2 years ago

“They charge for express delivery 2-3 days, it took five, no refunds given”

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Posted 2 years ago

“I would be delighted to submit a glowing review of the experiencing of ordering my product, of which I paid a shipping fee of £3.95,for 3 to 5 days delivery on 26th April.But as of yet 6th May I haven’t received it.”

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Posted 2 years ago

“I ordered 9 tins of paint on a 2-3 day Express delivery. Only one tin was delivered. It took 4 emails from me and a total of 11 days for them to eventually tell me that the courier had damaged the parcel containing the other eight, and therefore it couldn't be delivered. I recieved very little in the way of an apology and no offer to assist me in reordering the paint. I am going to reorder because I need them but probably will not use this company in the future.”

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Posted 3 years ago

“Ordered 5 Tubs of this from 4 different suppliers, yours was the most expensive, had no packing on it at all and was the only one that did not arrive in the time that your website specified. Guess what? I will not be using your company again.”

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Posted 3 years ago

“Whilst the order process was quick and efficient with the order being placed on the 3.2.2021, I paid extra for 2 - 3 day service expecting to receiving the goods on Monday 4.2.2021. Unfortunately, the goods were delayed somewhere, with only one update from the courier service, there was no update from Building Suppliers Direct I had to email them for an update and ask them to chase the courier service, the delay put my job back by two days. Whilst I'm happy to pay to receive a good delivery service, in return I expect my goods to be delivered within the time frame or comms from the company I ordered them from, I don't expect to have to chase after them.”

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Posted 3 years ago

“Paid for express delivery. Did not arrive. Had to contact customer services who advised they were waiting for part of the order which they did not have in stock. Would not split order. Unable to contact on phone, but did respond over email. Order arrived 5 days later than planned and I had to buy extra materials. No refund of “express” delivery charges either.”

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Posted 3 years ago

“Ordered a Clarke Vice and some spring clips x 4. Whilst the package was delivered on time, upon opening it one of the clamps were missing. When I unpacked the vice which was coated in oil, the screw thread was seized closed. I even hammered it to loosen it up but it remained seized. After contacting them, they asked me to send a photo, fair enough, but then they send me a fast refund for the price of the vice and the missing clamp. I had to recontact them to question the P&P as the cost was £6.95 and should have been £0.75 according to their delivery rates. I eventually received a second refund this time for the difference i n the P&P. I never received an apology at all, and thought obviously the order was not checked prior to shipping. No I will not be ordering from these again.”

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Posted 3 years ago

“Space heater did not come with regulator (although supposed to). Not necessarily their fault, but they do not seem to be in a rush to sort the problem.”

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Posted 3 years ago

“Having shown the goods as available, having taken the order and having processed the payment (but not taken it) four hours later I was emailed to say it was not available! It seems that the computer said "yes" but the order picker said "no"! The refund to my bank was prompt - so prompt it arrived before the money was taken out! Oh, the joys of online transactions - let's get back to going to the shop and fondling the goodies. Proof of the old saying - "if it seems too good to be true - it probably is!" Other reviews mirror my experience.”

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Posted 3 years ago

“Ordered on 2nd now late on the 11th still not arrived”

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Posted 3 years ago

“Nobody ever actually answers the phone for a conversation about your products.”

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Posted 3 years ago

“Did not have items in stock, ie website not up to date”

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Posted 3 years ago

“Should know better than to pack spray paint cans in a Jiffy bag & expect them to arrive intact!”

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Posted 3 years ago

“I ordered bench supports which were listed as in stock plus two metal angle brackets. I then get an email stating the bench supports were not in stock and a refund given. I was then charged a processing fee of £7.95 and the brackets (costing around 70p)were shipped which makes the brackets somewhat expensive. Would be good if you took non stock items off your website!”

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Posted 3 years ago

“Put 2 separate items into the one box; which they then taped up very well, but directly onto the box - meaning to open the box you had to damage the box (of an item that was meant as a gift) - it also meant I had to take out all the packaging of the present, to find the other item they had placed within it?? Delivery was timely, web site appears to be OK.”

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Posted 3 years ago

“Still waiting for my delivery as DHL are both inefficient and ineffective!”

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Posted 3 years ago

“Disappointed that website was not up-to-date with availability of item purchased. It was only after I had purchased it that I was told it was out of stock!”

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Posted 3 years ago

“There was a quick turned around from placing the order and then receiving the order. However on doing so it appears that they fundamentally forgot how to package and ship the items properly, many of them were damaged in transit and all the sealed containers were leaking. Still no response from my email to customer services. See attached images. Will I purchase again should the type of packaging continue , unfortunately not.”

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Posted 3 years ago

Building Supplies Direct is rated 4.5 based on 2,049 reviews