Ordered a Clarke Vice and some spring clips x 4. Whilst the package was delivered on time, upon opening it one of the clamps were missing. When I unpacked the vice which was coated in oil, the screw thread was seized closed. I even hammered it to loosen it up but it remained seized. After contacting them, they asked me to send a photo, fair enough, but then they send me a fast refund for the price of the vice and the missing clamp. I had to recontact them to question the P&P as the cost was £6.95 and should have been £0.75 according to their delivery rates. I eventually received a second refund this time for the difference i n the P&P. I never received an apology at all, and thought obviously the order was not checked prior to shipping. No I will not be ordering from these again.