Building Supplies Direct Reviews

Name: Building Supplies Direct
Rating: 4.53

4.5 Rating 2,049 Reviews

88 %

of reviewers recommend Building Supplies Direct

4.5

Based on 2,049 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Building Supplies Direct 5 star review on 18th August 2021

Anonymous

Building Supplies Direct 5 star review on 30th March 2021

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Building Supplies Direct 5 star review on 13th March 2021

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Building Supplies Direct 5 star review on 2nd March 2021

Building Supplies Direct 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

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“Emailed several times as the delivery date passed and the customer service was shocking!”

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Posted 3 years ago

“Really good prompt service. Excellent products.”

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Posted 3 years ago

“Easy to order and speedy delivery. Many thanks.”

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Posted 3 years ago

“Value for money and my purchase was delivered when they said it would be.”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“One of the items ordered was not in stock so nothing was posted. After contacting them they explained the delay and said if I cancelled the item they would post the rest immediately. I asked for an alternative product to be sent but advised I couldn’t “swap” items. Opted to cancel the one item and received the rest straight away. Comms could have been better by them contacting me and changing order would have been helpful as this made postage costs for the remaining items high. Not bad service, but could be better with a little more thought. I accept in the grand scheme of things this was a relatively small order. As a positive the prices are very competitive. I would use again but made sure items were in stock prior to ordering.”

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Posted 3 years ago

“Very pleased with product and delivery”

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Posted 3 years ago

“Ordered 2 x sets of hinges ( one lh and one rh ) They showed were showing as in stock. Once ordered we then noticed a refund which was for one set as there was a stock mistake. This then made the other set no good as I couldn’t do just one door. Trouble also with delivery as I have still not received the order that is no good (after 2 weeks) Will no use again”

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Posted 3 years ago

“Paid £7 for express delivery. Took 8 days to arrive. No email sent to confirm purchase. Poor communication from the company. Would definitely not use again”

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Posted 3 years ago

“Value for money”

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Posted 3 years ago

“1ST CLASS SERVICE”

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Posted 3 years ago

“Building Supplies Direct were fine great product but DHL were a bit slow.”

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Posted 3 years ago

“awesome and quick, thank you.”

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Posted 3 years ago

“Great product, great price, fast delivery”

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Posted 3 years ago

“Product recieved (fence post caps) was far better quality than I expected, excellent value for money, and great service”

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Posted 3 years ago

“parcel has gone missing now i am expected to wait for outcome of investigation by carriers. mean while i have to purchase the stock i need to fit to jobs at a inflated price from retail outlets. What happened to customer service ?? Would be better to resend the order and sort out the return if the original ever arrives.”

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Posted 3 years ago

“Excellent quality excellent price and fast delivery I would recommend”

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Posted 3 years ago

“Avoid - they advertise products that they do not stock & can not obtain. Ordered 15 items - only 1 in stock so cancelled order.”

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Posted 3 years ago

“Quick and good articals”

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Posted 3 years ago

“Item as described. Delivered quick. The only gripe I had was that all the outside packaging had come away revelling the item. As this is a birthday present I was disappointed. Haven't yet looked at item as not his birthday until Friday.”

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Posted 3 years ago

Building Supplies Direct is rated 4.5 based on 2,049 reviews