Building Supplies Direct Reviews

Name: Building Supplies Direct
Rating: 4.53

4.5 Rating 2,049 Reviews

88 %

of reviewers recommend Building Supplies Direct

4.5

Based on 2,049 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Building Supplies Direct 5 star review on 18th August 2021

Anonymous

Building Supplies Direct 5 star review on 30th March 2021

Anonymous

Building Supplies Direct 5 star review on 13th March 2021

Anonymous

Building Supplies Direct 5 star review on 2nd March 2021

Building Supplies Direct 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cancelled my order , and refunded , no reason given”

Helpful Report

Posted 3 years ago

“Very poor communication. When they eventually got back to us our product was no longer in stock so our order was cancelled. Wasted nearly 2 weeks of our time waiting for it.”

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Posted 3 years ago

“I had a small order for some tape measures, i was just give a refund without any explanation or notification why I was not getting them or why i was refunded.”

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Posted 3 years ago

“How can I rate this, when still haven’t received the items.... 🤷‍♂️🤔”

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Posted 3 years ago

“Still haven't received the product”

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Posted 3 years ago

“Ordered strimmer cassette on 1st September, had a wood carving chisel delivered on 9th September, emailed to question this so the cassette was reordered but not received by me until yesterday 18th September, I certainly do not feel that this was satisfactory service.”

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Posted 3 years ago

“Haven't received goods Been waiting for over a week If you can't supply give me a refund”

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Posted 3 years ago

“Item was not sent out, only sent after I repeatedly emailed you, poor survace and over 10 days late.”

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Posted 3 years ago

“Never received a order No one told me that there's no stock left Until I contacted PayPal?”

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Posted 3 years ago

“Dire. Took 2 weeks to tell me they didn't have the item in stock and offered no alternative.”

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Posted 3 years ago

“Ordered with no problem but then received an email from PayPal saying the order was cancelled and I had received a refund. No communication from building supplies direct. Ordered again as item was showing in stock online. Again email from PayPal saying order cancelled and refunded but no communication from building supplies direct. Have been online and the item is still showing in stock. Better communication please and update your stock levels would be very helpful!”

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Posted 3 years ago

“I have had a delivery but DPD messed it up not Building Supplies, however Building Supplies are not answering the phone to get it sorted. I know covid is a problem. I shall re rate when I do get my screws.”

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Posted 3 years ago

“They were advertising "2÷3day delivery!" And that was the main reason I bought from them. Now already 11 days .. and still item not delivered.. No one ever tried to contact me why delivery us delayed.. I need to beg every day asking where is my item and .. they say 'delivery should be today's but in the late evening You realise it's not Your lucky day”

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Posted 3 years ago

“After ordering the laquer, I received no form of communication that the order had been received. 3 weeks later still no product so I called them no answer so I left a message, no call back . Now over 6 weeks later they are asking me to review their service! Took my money and I couldn't have received any less.”

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Posted 3 years ago

“Package was leaking”

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Posted 3 years ago

“I would love to write a review about my order but I have not received it yet”

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Posted 3 years ago

“Building Supplies Direct uses DHL for their deliveries. Customers should be warned in advance that their delivery can end up broken, battered at a different address.”

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Posted 3 years ago

This unfortunately does happen with any of the carriers occasionally. It is how we dealt with it that you should be reviewing which as far as I can see was fine

Posted 3 years ago

“ordered with express delivery which was most costly. however I received the item after the date it would be expected with standard delivery. was unable to carry out a job for a customer due to this so had to go and buy one from a shop”

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Posted 3 years ago

Unfortunately we cannot guarantee delivery times as there are factors that may delay an order, many out of our control

Posted 3 years ago

“Disappointed. Ordered two boxes of nails and paid £5 postage. A 'stocking error' meant only one set of nails were in stock, making the only set I received more expensive than elsewhere. The out of stock item was also still listed as available for sale a week after. Do not trust stock level indicators.”

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Posted 3 years ago

Hi, sorry to hear of the issue you had. When we do find a stocking error we do try and address it as soon as possible in the best way we can. It appears that this was not treated correctly in your case for which I apologise

Posted 3 years ago

“Not recived my order yet..”

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Posted 3 years ago

Hi Please use our sales email to chase any orders that have been delayed by the carrier

Posted 3 years ago

Building Supplies Direct is rated 4.5 based on 2,049 reviews