Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,642 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,642 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. Product ordered didn’t arrive and no response to 3 emails. No option to talk to anyone - the phone number given only tells you to email. Have cancelled order and am waiting for refund.”

Helpful Report

Posted 10 months ago

“Bought two scaffold boards for adding to my raised beds. Perfect, thank you.”

Helpful Report

Posted 10 months ago

“Good product with fast delivery”

Helpful Report

Posted 11 months ago

“Great quality at a great price”

Helpful Report

Posted 11 months ago

“After waiting for 12 days and 2 phone calls and a email still not had my delivery”

Helpful Report

Posted 11 months ago

“I ordered waste bin pins. They arrived about a week after I ordered them. One of them, half the head was missing. It didn’t break in the post as it wasn’t in the plastic bag they arrived in. I did think I had ordered one but two turned up. One was broken so it was ok.”

Helpful Report

Posted 11 months ago

“Perfect for what we needed, gr8 price & speedy delivery - thank you :)”

Helpful Report

Posted 11 months ago

“Excellent response to order request and picked up following day.”

Helpful Report

Posted 11 months ago

“Timely and good value.”

Helpful Report

Posted 11 months ago

“Product as advertised. Delivered on time.”

Helpful Report

Posted 11 months ago

“Quick, works well. Great service.”

Helpful Report

Posted 11 months ago

“Quick delivery. Good communication”

Helpful Report

Posted 11 months ago

“Had an issue with delivery, didn't deliver on the day they said but i will say they did phone me and said the product did not get put on the delivery van and would get it the next day, which it did arrive.”

Helpful Report

Posted 11 months ago

“Difficult to get locally product delivered in promised timescale at lower cost than elsewhere. What's not to like?”

Helpful Report

Posted 11 months ago

“Perfect company Iam very happy 😃”

Helpful Report

Posted 11 months ago

“Ordered plywood from you. Well packed and securely wrapped and a very prompt delivery.”

Helpful Report

Posted 11 months ago

“Not yet received and no answers to my emails. Nobody answers the phone no contact whatsoever until this give us a good review emsil”

Helpful Report

Posted 11 months ago

“Really prompt delivery and the product was very good quality”

Helpful Report

Posted 11 months ago

“Delivery of the order failed. Order had to be cancelled after 2 weeks. After another 2 weeks the refund wasn’t through, so they said it would be refunded. Two weeks later still no refund. They said their system had failed and they would process the refund. After two months I got my refund!”

Helpful Report

Posted 1 year ago

“Couldn't confirm delivery of item - said two weeks and then again delayed Finally had to book elsewhere to ensure we received one and confirmed the day before they said it would come back into stock and they said it's now being delivered (despite not being advised of it even being in stock or being sent out) and can't stop it! I have now have double bins and won't answer for a refund or return!”

Helpful Report

Posted 1 year ago

Merchanting Ltd is rated 4.1 based on 1,642 reviews