“I found brooks very easy to order from, everything was of a very high standard, the only issue I have is I think for health and safety it's very dangerous to have just one delivery driver on the truck, in my opinion there should be 2 men on it as it's alot of very heavy lifting for one man to be doing by himself.”
“Cork depot - DO NOT BUY FROM HERE. Made an online purchase of 13 rafters for an extension. Delivery date was 27th May. The job had progressed & I needed these sooner, was told slim chance I could have them on 26th - no sign of them. Carpenters had to take a half day. Next day expected delivery - no sign again - rang the shop & was told I wouldn’t get them til tomorrow - a day late on original date. Carpenter stood down again. Was told that because I enquired about adding more timber to the order the salesman held back on my delivery because HIS INTERPRETATION of my enquiry was that I was going to call back and add them to my order. No customer sympathy. Was told the trucks don’t deliver 1st thing in the morning also so I more than likely won’t have a carpenter for the 3rd day because of the brooks sales rep. I advise anyone do not buy from here. Arrogant & ignorant salesman on the phone also.”
“Did a click and collect order last week. When arriving at the store the order was not ready for collection, I had to get the items myself from various parts of the store and yard and when I went to collect the final items on the order they were not in stock which the website had allowed me to buy a couple of hours earlier this resulted in having to que up for see a sales assistant and have my order amended so I could take a similar product. Altogether over an hour between the store and yard collecting my items which I thought would be ready for collection. Very bad experience and won't be returning to or recommending burkes.”
“I was trying to source 20mm rebar for a project and I ordered it online and found their website very easy to understand and use and I will definitely use them again”
