“Bought quite a lot of large pieces of timber recently. Staff members very helpful to us in loading timber etc into van. Good selection and good prices”
“I ordered shoes on February 24th and they still haven't arrived.I have been to the Brooks store in Cork 3 times and called customer service twice, emailed you and nothing.I lost €147.50, what should I do now?The service center claims that DHL has the shipment but no one has reached me.”
“The online portal initially is very straight forward and easy to order after setting up an account. I had an issue with PayPal but payed with card no problems.
The first delivery came with some of the order. There was no instructions when the rest would arrive. Had to ring the on-line order department. The second delivery arrived with brown instead of white grout and no silvery grey bathroom silicon. Again made a phone call and it turn out that colour silicon wasn't in stock and the grout will be shipped out by DHL. Apparently when ordering online there is no stock value shown.
DHL delivered the grout in 2 days.
I got the grey silicone in another hardware store after visiting a few. It's a hard colour to get.
Craig in online department was very helpful once we talked on the phone.
I would complete your online order well in advance of the planned job you were doing. I had a tiler booked hence the grout being delivered by DHL.
I bought fence panels which were good quality and Brooks were the best price around for these.
Free delivery over €250.
I did get the refund for the silicon after contacting customer service.”
“I’ve recently purchased from brooks both online and in store, online was very and quick , delivery on time and instore in Tullamore has friendly and helpful staff and all this at great prices.”
“Excellent support and help from your in-house plumber.
Great price for domestic water booster pump, best I could find in the market.
Only negative was the plumber finished on the day at 3 pm but the other staff were helpful with my follow up query.”
“Ordered timber.. staff were brilliant. Delivery driver Nick was excellent. Contacted me the day before and when he was on the way. He moved all the timber by hand into the shed”
