British Wholesales Reviews

Name: British Wholesales
Rating: 4.77

4.8 Rating 1,146 Reviews

94 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 1,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

British Wholesales 5 star review on 22nd November 2024

Phil Dowsing

British Wholesales 5 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 star for value for money but only 1 star for customer service. 2 percale fitted sheets ordered, 2 fitted sheets delivered, both in percale packaging except one is not percale fabric. Customer services were patronising, despite me explaining the issue and sending pictures showing the difference in the fabric used for each sheet. They asked for additional pictures of the care label and bag of the non-percale sheet. Because the labels on the sheet and bag were marked percale they emailed me to tell me it actually is a percale sheet. I explained again to them that percale is a flat weave whereas this sheet (whatever the label says), is a twill-satin type weave. I feel cross at being treated like an idiot. Ten emails have been exchanged so far, each message from customer services asks for another small piece of information which I could have provided in a single responce, rather than in dribs and drabs. After ten messages I still haven't recieved a return label! Although I remain hopeful the label will arrive very soon.”

Helpful Report

Posted 1 year ago

“Good product. good service.”

Helpful Report

Posted 1 year ago

“Promt delivery and fantastic bedding.”

Helpful Report

Posted 1 year ago

“Great Company to deal with! easy ordering & goods always delivered in good condition on time! :-)”

Helpful Report

Posted 1 year ago

“Still waiting to hear back from you about the kitchen towels I ordered - they're not red stripes, they're brown! Please can I exchange them for green, or have a refund? Thank you!”

Helpful Report

Posted 1 year ago

“Bought the cotton rich single/fitted sheets to "refresh" my bed. Very confortable and generous fit.”

Helpful Report

Posted 1 year ago

“Lovely cotton sheet bought for my disabled grandson has to have cotton I’ve bought lots of different ones for him from other retailers this one is so nice washed lovely too will buy more great customer service fast delivery highly recommend”

Helpful Report

Posted 1 year ago

“The service was superb, I ordered both a king size flat and fitted sheet. Incredible price!! Best ever and the quality is outstanding, they are the best sheets I have ever purchased, I'll be back for more! Many thanks again.”

Helpful Report

Posted 1 year ago

“All was good.”

Helpful Report

Posted 1 year ago

“Quantity of product felt cheap and had various stains on”

Helpful Report

Posted 1 year ago

Good Afternoon Natasha Thank you for your feedback. We were emailed by yourself on Wednesday 4th September @ 20:25 and we replied to that email on Thursday 5th September @ 11:40 to try and resolve the matter. We have however received no further response from yourself on the email. If you have any further queries, then just let me know. Best Regards. Bob

Posted 1 year ago

“I found this company very helpful and I will definitely use them again”

Helpful Report

Posted 1 year ago

“Slow delivery.”

Helpful Report

Posted 1 year ago

Good Afternoon Sarah Thank you for your feedback. You placed your order on Saturday 24th August on a free delivery service, which has a delivery time of 3-7 working days. We are closed on the weekends, so the order was processed on Monday 26th August and dispatch via Royal Mail on Tuesday 27th August. The tracking shows that the delivery was made on Sunday 1st September. This is within the delivery timeline of 3-7 working days. If you have any further queries, then just let me know. Best Regards. Bob

Posted 1 year ago

“I did my first order not knowing what to expect . Wow amazing quality and speedy delivery I will most definitely be ordering the cushion pads again”

Helpful Report

Posted 1 year ago

“This is my second purchase from your company and I am pleased with your service Delivery was quick and packaging g very well done”

Helpful Report

Posted 1 year ago

“Arrived quickly. However, I ordered 100 napkins and only received 99. There was also variation in size and fabric used. A small number also had ink stains on them.”

Helpful Report

Posted 1 year ago

Good Afternoon Thank you for your feedback. We are very sorry that there was an issue with your order. Please email us with pictures of the said issues and we will resolve the matter for you. The email address is help@britishwhoelsales.co.uk. If you have any further queries, then please let us know. Best Regards. Bob

Posted 1 year ago

“Lovely towels”

Helpful Report

Posted 1 year ago

“Sorry but these towels are poor. They do not dry you properly and rather just wipe water back and forwards.”

Helpful Report

Posted 1 year ago

“Fantastic sateen cotton sheet! Very well made, excellent quality through and through. Highly recommend the product. Customer service was great, fast shipping of a well packaged item. Will buy again!”

Helpful Report

Posted 1 year ago

“Service was excellent however towels were of poor quality and white towels were cream coloured around borders, sadly had to return.”

Helpful Report

Posted 1 year ago

“The goods are as described on the website. The price very good for the quality of the towels I would recommend this company and will be using them again in the near future.”

Helpful Report

Posted 1 year ago

British Wholesales is rated 4.8 based on 1,146 reviews