Brew Mart Reviews

Name: Brew Mart
Address: Barbers Row, Renishaw, Barbers Row, Renishaw, Sheffield
Rating: 4.80

4.8 Rating 951 Reviews

96 %

of reviewers recommend Brew Mart

Company Reviews

Metrics

4.8

Based on 951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Brew Mart 5 star review on 13th October 2024

Lawrence Joseph Rodriguez

Brew Mart 5 star review on 28th August 2023

MISS DEBBIE ROBERTS

Brew Mart 5 star review on 13th December 2020

Mrs K A Ward

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fast and efficient service thankyou”

Helpful Report

Posted 2 years ago

“you owe me £70.47 - no delivery made or attempted - asked for a refund but they won't 'refund the order until the items are returned to us in a saleable condition'. How can I return stuff I've never even seen? Phoned them up and they said it would be sorted by the end of the day - either delivery or refund. Neither happened. Easy money for Brewmart.”

Helpful Report

Posted 2 years ago

Hello Jonathan, We are sorry for the problems you have experienced. As discussed previously, no refund could be actioned until the goods are returned by yourself or the courier. I requested that the courier either attempt a re-delivery or return the goods to resolve the issues swiftly. Unfortunately, they have set protocols regarding the non-delivery of items which needed to be adhered to before they would proceed with a return and a claim for non-delivery. The good news is the items have now been returned, and a refund has been issued, which is normally actioned immediately. However, refunds can take up to three working days. If you have not received the refund after three working days have passed, please get in touch, and we will assist in any way we can. Yours, Brew Mart.

Posted 2 years ago

“Nice fast and smooth transaction thank you”

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Posted 2 years ago

“As usual I received the good service from them.”

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Posted 2 years ago

“Top quality. Everything I needed was on stock, and a minor packing problem was sorted out immediately. Thanks Brew Mart!”

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Posted 2 years ago

“I was contacted very quickly because of a delay with my order. I was pleased when I received notification of delivery which was earlier than expected. Great service and customer service.”

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Posted 2 years ago

“Great speedy service...good phone support...great variety....it will keep me busy and the neighbours overjoyed..🍺🍺”

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Posted 2 years ago

“has stock of what I need and is depatched with alacrity”

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Posted 2 years ago

“great product, delivered when they said they would.”

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Posted 2 years ago

“Very quick delivery, great products. Kept up to date as to when delivery will be”

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Posted 2 years ago

“An excellent service. Easy to understand and access and delivery spot on. Thank you. I shall use this service again/ E.S.”

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Posted 2 years ago

“order on time in full what more could you want?”

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Posted 2 years ago

“BM supplied a product I have been looking to buy for ages, at a fair price, fast delivery, excellent seller, thank you.”

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Posted 2 years ago

“Speedy delivery..good availability of beers...”

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Posted 2 years ago

“we ordered 2 x merlot blush wine kits and received 1 x merlot blush and 1 x chardonnay, not very pleased, please dont let it happen again . colin skinner”

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Posted 2 years ago

Hello Colin, Thank you for your review. As stated in our earlier e-mail, we supplied the wine kits you ordered. If you have ordered the wrong items by mistake and inform us of this error, we can amend the order for you. However, if we are not informed, we cannot change customers' orders without prior agreement or a valid business reason. Kind regards, Brew Mart.

Posted 2 years ago

“speedy & reliable”

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Posted 2 years ago

“Great choice of home brewing flavours (vodka) and Equipment”

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Posted 2 years ago

“have been using Brewmart for several years now in the shop and also received online deliveries, always had good service and the deliveries have always been on time.”

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Posted 2 years ago

“Great prices, fabulous quick delivery, thank you.”

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Posted 2 years ago

“I received my parcel damaged I sent photos but not received anything from you so no I’m not happy with the service thank you mrs j Bennett”

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Posted 3 years ago

Hello Jackie, As discussed earlier, Our current courier, DPD, has changed its system when dealing with claims. They now ask for an email with photos rather than sending an e-form to be filled in. They also request that we give them 5 working days to reply. Today is the 6th. I have chased them up, and unfortunately, they have lost the case file. After extensive discussions with DPD, I have referred the matter to our contract manager, who has assured me the claim will be successful. As a result, a replacement has been sent out today and should be with you tomorrow. Best wishes, Brew Mart.

Posted 3 years ago

Brew Mart is rated 4.8 based on 951 reviews