Hi Jo, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Kind regards,
Jenna
“I can only comment on the delivery as too soon to know about seeds which arrived yesterday. As so often Evri unreliable but you were very efficient about reorganising delivery and they were excellent. Thanks”
Hi Maureen, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Whilst there was an initial problem regarding processing my order the company quickly responded and ensured next day delivery. Overall,very good service.”
Good afternoon,
Many thanks for your email.
I have looked into your order and can see that this was for the Quality Fine grass seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving these another 2-3 of weeks, and I hope by then you will see signs of germination.
This seed, in ideal conditions, will take around 4 weeks to germinate.
You shouldn’t need to be manually watering at this time of year, as we are having dews in the mornings and evenings with regular rainfall. Each time you manually water the area you will be bringing the soil temperature down and therefore hindering the germination process.
If this has still not established, please get back in contact with me with some photos, and I will be happy to advise further.
Kind regards,
Jenna
“Speedy efficient service. Clear information on the website re the product I required.
Only point of note website states grass feed can commence from March. However when receiving the product it states commence from late April/ May.”
Thank you for taking the time to leave a review and I am pleased to hear that you are happy with our products and services.
This is something we are aware of and are currently looking at getting the labels amended.
You are ok to apply this product now.
Kind regards,
Jenna
Hi Pawel, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
