Hi Pawel, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“The telephone service and ordering was easy. Unfortunately the delivery went wrong twice as package was damaged in transit. However the personnel at Boston seed changed the delivery firm and third attempt the items were delivered promptly.”
Hi Royston,
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services. I am pleased to hear that our team was able to rectify your issue swiftly for you.
Best wishes, Jenna
“Boston seeds offer a good service but in our case were let down by their delivery company who,despite sending an email saying delivered, with a photo, but it hadnt been. and photo not recognisable. However Boston seed sent a replacement order, with a different delivery company, and it arrived next day, but this wasnt next day after original order date, it was 6 days (included weekend). We have used them before and know the seed will be good but being seed, its not possible to give a review of seed quality until several weeks later. Happy now we have the seed.”
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services. If you need anything else please do not hesitate to get in contact but I am pleased that your delivery was rectified swiftly.
Best wishes, Jenna
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services. I am pleased we were able to resolve your issue quickly.
Best wishes, Jenna
“Great website, easy to navigate the goods, ordering was simple with instant acknowledgment of order, courier service notification almost straight away with next day delivery, there was an item missing from my order (still unsure if this was courier or supplier issue) but after exchanging a couple of emails the missing item was dispatched and received next day so all in all a positive experience”
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services and that your issue was rectified swiftly by our team.
Best wishes, Jenna
“The goods I ordered were of good quality and a very good delivery service ordering over the phone was easy for me with a pleasant speaking lady taking my order.”
“Was so easy to order but the next day service let them down,in fact it took three days to receive the moss killer.so have only give them four stars.But I have no problem with the moss killer or the firm.Have used them before for grass seed and the product was brilliant.Never have had a bad batch.Of course I would use them again,the products work well.”
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
Thank you so much for your review. We appreciate your lovely feedback.
Best wishes, Jenna
“Information on grass seed mixtures supplied and recommended use very comprehensive. Selected seed ordered arrived safely, well packed and in good time. Too early to sow yet.”
“I was recommended to use Boston Seeds by a colleague and used their grass seed last year which is excellent. I sent off an order before the weekend and obviously did not expect goods until the Tuesday following their Next Day Delivery policy. I received a polite email saying that due to demand I would not receive the parcel until later in the week. I was disappointed as I had a client to visit on the Wednesday. I did receive my P & P back which shows the excellent approach Boston Seeds has to its customers.
I have just applied the Moss Attack liquid on a client's lawn and will wait to see the results.
5 stars if it goes well!”
“Counter difficult to find down side far. From customer parking poorly signed when receptionist already with customer inside long wait in cold and still not sure if in right place Order taken ok then goods come from opposite side of yard Not user friendly for people not familiar with system Product been applied to lawn but results not shown yet Thanks”
Thank you for taking the time to leave us a review.
I will definitely take your comments forward and have already spoken with Operations in terms of adding more signage. We will review our process for customer collections and hopefully make this more user-friendly shortly.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I would rate service as good - website was great to navigate; ordering was very straight forward.
I ordered on a Friday evening so would expect next day delivery to be Tuesday - it was actually Wednesday- no great issue for me but not what is promised”
Hi Jim,
Thank you for your wonderful review. I will share your feedback with the rest of our team.
I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Best wishes, Jenna
“My experience so far is 50/50. The grass seed I ordered, only received half of it. The bulk delivery worked well, even though it didn’t come on the correct day..
The company needs to move way from DHL as it is the worst delivery service, to use on quick delivery”
Hi Philip,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Good delivery on bulbs and seeds. Snowdrops excellent quality - 2nd order of those snakes head fritillary looked pretty u happy on arrival. Planted but not too confident about them. Haven't used grass seed yet. Ordered both garden and pasture so hoping for good result.”
Thank you for your wonderful review. I will share your feedback with the rest of our team.
Please do contact our customer services team if you have any issues with your order, and they will get back to you to resolve any issues for you.
Best wishes, Jenna
