“I purchased daffodil bulbs, when I went to plant them more than 50% of them were soft ( none viable) totally disgraceful. I'm astounded to be invited to review the company when I told them about the product and said that I would never use them again. They didn't reply to me. A R Clay.”
Hi Andrew,
I do sincerely apologise that you have had this issue with your order.
I’m very sorry to hear that the bulbs were mushy despite being opened promptly on arrival. I can see that you have been shopping with us since 2016, and we do appreciate your loyalty.
We take quality concerns extremely seriously, and this is certainly not the standard we expect from our stock. As these are natural products, issues can occasionally occur, but this is not something we would want our customers to experience.
Please be assured that we have looked into this, and we are going to send you some more bulbs out this autumn as discussed. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you would please consider amending your review, this would be appreciated.
“We ordered fodder beet seeds, paid for and assured that the order will arrive in 3 days. We are still waiting to receive the order nearly 10 days later. Contacted customer service per email but still.waiting for.a conclusion.
Once but never again.”
Hi Doeke,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel did not arrive within the expected timescale.
Please be assured we are working with our third-party suppliers to resolve these issues as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by following up with our supplier and ensuring this was delivered within 2 days of you contacting our customer service team. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I ordered 25 plants and only received 19. Only a small order on my part but if you do this on large orders you are conning customers out of a lot of money.
I am not impressed with the service.”
Hi Philip,
Thank you for your review. I sincerely apologise that you did not receive all of your order, and we will, of course, be checking our stock to ensure that these are packed correctly. I will ensure that you are resent another 25 bulbs to cover those that did not arrive in the initial parcel, and again apologise sincerely for the inconvenience.
If you would please consider rewriting your review to reflect this, it would be greatly appreciated.
Please do not hesitate to contact us directly if you have any further queries.
Hi Tim,
Thank you for your review. We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal, and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering, but we apologise that you are not happy with the product received.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
