“No one can argue with the quality of your products—your grass seed is excellent. However, the service is extremely disappointing. I ordered two types of seed with next-day delivery, and ten days later I am still waiting.
After multiple emails to customer service, all I’ve received are promises with no real progress. Communication is limited to email only, with no option to speak to an actual person, which makes resolving the issue even more frustrating.
As a lawn care business, reliable delivery and clear communication are essential. Unfortunately, this experience has fallen well short of expectations, and I’ll now be looking for a new supplier.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
We do take voicemails for our customer service, but respond quickly and will call back if you prefer this over email. If you wish for us to help further, please contact me directly and I would be grateful to try and resolve this for you.
Best wishes, Jenna
“I was expected seeds to be delivered on Thursday after customer services confirmed they would be. I had a company come prep the lawn for spreading on Thursday or Friday. It’s now Saturday and Seeds were not delivered. Really disappointed with this service.”
Hi Jagdeep, thank you for your review. I can see your parcel was delivered on 28th April and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 27th April and delivered 28th April.
For further delivery information, please see the delivery page on our website. If you would please consider amending your review, this would be appreciated.
Best wishes, Jenna
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve.
Best wishes, Jenna
Hi Sam, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service directly.
Best wishes, Jenna
Hello Simon,
Many thanks for taking the time to leave us a review.
I can see that there has been a mixing delay with your order, but these are all being cleared today for delivery tomorrow/Wednesday at the latest.
If you do have any queries about your order, please contact our customer service team, and they can resolve this for you.
Best wishes, Jenna
Hi Julie, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order today. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Quite disappointed in the standard of seed I purchased from you. Seeded the lawn over 2 weeks ago and none of it has germinated yet, have had better from a supermarket. Thought it was a premium seed.”
Hi Sam,
Many thanks for your time in leaving us a review.
I have looked into your order and can see that this was for the Quality Hardwearing lawn seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving it another couple of weeks, and I hope by then you will see signs of germination.
We would not suggest watering at this time of year, as we are getting regular rainfall and dew in the morning and evenings.
Each time you manually water the area, you are bringing the soil temperature down and therefore hindering the germination process.
If this has still not been established, please get back in contact with me with some photos of the area, and I will be happy to advise further.
Best wishes, Jenna
“Tuesday - Ordered 20kg of premium seed and 20kg of shade tolerant seed.
Wednesday - Arrived on a next day service 20kg Premium seed labeled correctly with the seed mix content. However the 2 x 10kg bags which arrived with it had no seed mix content label on it and absolutely no indication of what mix was inside the bags so was completely unusable.
We are a lawncare business and had scheduled a large lawn renovation job for the following day (Thursday) which we needed the shade tolerant seed for, on the basis of your overnight delivery service.
No apology, just told that the labels must have "come off in transit". We've been ordering seed in reasonably large quantities for 20 years from other suppliers and "never" has a label come off in transit. (The label on the Premium bag was actually "glued" to the bag).
Due to the failure to supply as promised, and now with absolutely no chance of getting delivery from another supplier I was therefore forced to drive 100 mile round trip that evening to pick up some correct seed from an industry colleague.
I was promised by Boston Seeds that the unbranded stock would be collected by courier and replacement stock would be delivered next day (Friday).
The totally useless unbranded stock was collected by a courier on the Friday but strangely they didnt have the "replacement stock". The replacement stock eventually arrived "Sunday" PM by a different courier ... when we were closed.
Would I order again, no as I need a more reliable supplier.
Any apology offered ... no.”
Hello, Thank you for taking the time to leave us a review.
I am sorry to see that your parcel wasn’t delivered with the green identification labels and unfortunately have come off in transit. We would not be able to release these from our store without having these on the bags.
This does happen occasionally and unfortunately this has happened with your order. I can see that you contacted us straight away and we rectified this swiftly by arranging new seed to be sent that day and collecting the unlabelled seed.
The new seed was dispatched again on on a next working day service but I can see was delayed with DHL. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order, and do clearly state on our delivery page that we can not be held responsible for delays with the couriers. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly.
Best wishes, Jenna
“I purchased a soil and a fertiliser for grass seed . I water the seed every day with a fine rose and after 2.5 weeks not a single blade of grass.
As not a single blade of grass must indicated the seed was at fault. I will now try another supplier.”
Hello Paul,
Many thanks for taking the time to leave us a review.
I have looked into your order and can see that this was for the Shady Place lawn seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving these another 2-3 of weeks, and I hope by then you will see signs of germination.
In ideal conditions we would expect this mixture to germinate within 4 weeks.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If this has still not established, please get back in contact with me with some photos, and I will be happy to advise further.
Best wishes, Jenna
“I didnt receive the product I payed for. I escalated via email. Was told they would resend the item. Still not received. Should have it by now. No product or information. Will not use this company again. Shocking service”
Hi David, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 6th March but was scanned as damaged with our couriers. Unfortunately, they did not make us aware of this and from your contact this morning I can confirm that this is being re-sent today for delivery to you tomorrow. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously and we are committed to resolving this as quickly as possible.
Best wishes, Jenna
Hello John,
Thank you for taking the time to leave us a review.
I do apologise that you were not happy with the plants that arrived.
I can see that these were refunded in full and were advised to keep the plants also as a gesture of goodwill.
We have updated our website, where possible, to try to show clearly how the plants will arrive and include information on what to expect at different times of the year.
Best wishes, Jenna
“Why send messages to customers requesting reviews about services provided. I have placed an order, paid the full amount and only received an automated response. Your automated response is excellent the rest of the service rubbish.”
Hello David,
Many thanks for your review.
These will be ready in April as stated on your invoice.
We expect these to be ready from the middle of April onwards, and once dispatched, you will receive the tracking details.
If you need anything else, please contact our customer service team directly - customerservice@bostonseeds.co.uk
Kind regards,
Jenna
“Can not commit on the seeds just yet as I've not planted them. But I did pay for next day delivery as it was a bank holiday I thought they would be here Wednesday. I rang up Thursday afternoon to find out where the seeds were, the lady said they were with the carrier, they turned up that evening!”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
“Decided to buy the premium seeds after weeks of research. More expensive than a lot of other brands but went with them anyway. 2 weeks since sowing and still not germinated. Waste of time and money. Will now have to buy elsewhere.”
Hello Garry,
Many thanks for your email.
I would have expected this to have germinated by now.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If you wanted to send in some photos to customerservice@bostonseeds.co.uk and I will be happy to advise further.
Best wishes, Jenna
Hello,
Many thanks for your review.
I do apologise that you did not receive any explanation, but we are unable to dispatch to Northern Ireland.
Your order was refunded in full for you.
Best wishes,
Jenna
“Evri didn't deliver for 4 days, said they missed the delivery. Nearly a week later I've only had the seed delivered and not the fertiliser, but I've paid £5.99 for "next day delivery".”
Hello Chris,
Many thanks for your review.
I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
You should find that the outer bag will contain all of the items for you.
We are trying to send smaller items together to avoid them being split in transit.
If this is not the case, please contact our customer service team directly, and we will follow up further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Ordered good Friday presuming they would arrive the following Tuesday for a job i had Wednesday. Come tuesday i had no travking information so i telephoned to ask about my order was but I was told that it was all over the website so i should of knew. I must of missed it because had I known this I wouldn't of ordered from here. Ended up having to buy seed from elsewhere to complete the job
This rating is based purely on experience and not the seed.”
Hello,
Thank you for taking the time to leave us a review.
I do apologise if this was not clear, but all of our delivery dates are clearly stated on the delivery page.
If we can help any further, please do not hesitate to contact our team directly.
Best wishes, Jenna
Hi Robert, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 6th March and is showing as delivered on the 9th March to the updated address given. If this still can not be located, please contact our customer service team directly, and they will be able to look into this further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Still waiting to receive our parcel. Not impressed. We paid for next day service and still not here so please refund the postage . Don't think I will use you again.”
Hi Vincent, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery to you tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Graham, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 19th March and it is with our courier partners for delivery. The order was scanned into Orkney delivery depot this morning and should be delivered to you today. Due to the location of where you live, unfortunately, this has taken longer to arrive to you.
Please be assured we take these matters very seriously and please contact our Customer Services if you need any further help with your order.
