Hi Stephen,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Hi Rachel,
Thank you for taking the time to leave your review. I do believe that both items should have arrived in the 1 outer bag for you. We are trying to send smaller items together to ensure that they are not split during transit.
If you find that this is not the case, please contact our customer service, and they will be able to help rectify it swiftly for you. If both parcels have arrived, please would you consider amending your review?
Best wishes, Jenna
“The bulbs I ordered were sold as 'in the green'. Thesnowdrops daffodils & English bluebells were well passed that. It was disgraceful. My neighbour and I had put the time aside from our work, to plant the bulbs in a communal space to brighten up the Close. They were kept in cool environment and planted the day after delivery. It was shocking to see what arrived. They all had long yellow growth I t was a total waste of our time & dissapointing for those we had told about our contribution to improving the look of the Close. The product bore no comparison with your advertising photos. My neighbour suggested we plant a few of them as they might come up next year. We failed in our part of project due to your breach of product description. We have no blooms as promised, just a dull area with a few bulbs in that may flower next year. This has been a very dissapointing transaction with your company.
I hope I will receive a refund but even that barely covers the waste of time and expectation zi had if your company. I would like an explanation as to why you trade like this.”
Hi Helen,
Thank you for your review.
We dispatch the bulbs whilst they are actively growing throughout the 'In the Green' season. We have tried to make this clear when ordering that at different stages the bulbs may only have a few shoots, or have finished flowering and will be dying back with the nutrients going back into the bulb for the following year's flowering.
I apologise you were not satisfied with the bulbs that you have received and if you wish to contact our customer services, they will be able to help rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I ordered on the 9th March. One bag was punctured but sufficiently full. The other was significantly damaged and returned directly with carrier who delivered.
I am still waiting for a replacement 😒”
Hi Kenny,
Thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see that the replacement bag left our warehouse on 12th March, and it is with our courier partners for delivery. Although issues like this are rare, I sincerely apologise for the inconvenience caused. I will ensure that another parcel is sent today for delivery on Thursday.
Please be assured we take these matters very seriously, and we are committed to resolving this as quickly as possible. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Thank you for your review.
We do apologise if this was not clear when ordering. We have added the delivery tags to each plug plant, and it also states on your confirmation email, which is received upon placing your order.
The plugs will be dispatched as soon as they are big enough to be sent, and will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
“Ordered well within Next Day delivery window and did not receive order for a week. Customer Service very obtuse in support and refund of delivery charge.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. I will follow this up further and speak to the colleague who followed up on your order.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered 100 wild garlic bulbs, had to chase the order. Was told the bulbs were out of stock but my order would be satisfied with new stock and arrive on schedule. Received another email telling me they'd be posted out that day. Then the following day an email said they were out of stock again... I've received a refund but why tell me items had been posted when they hadnt? We'd arranged a community planting event for school kids to make a wild garlic patch and we had to cancel. I won't be trusting this company again.”
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Ordered 3 items, all next day delivery.
1 item took 3 days to arrive
1 took 5 days to arrive
1 item still to be delivered and it’s now 7 days
DHL have been awful, poor communication,
Poor customer service
It’s now causing me delays”
Hi Andrew,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
If the missing item has still not arrived, please contact our customer service team who will be happy to rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Incredibly bad service. Ordered seed and feed on next day delivery. Delivered wrong seed and over a week later still no feed despite 10’s of emails with customer support and multiple promises of next day delivery being sorted. Offered the wrong seed by way as apology but it was wrong because it’s not suitable for my garden. Would not recommend.”
Hi Jim,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
I can see that you were sent out a premium mixture instead of the one ordered, as we were out of stock. This was then rectified and the correct seed sent out. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Hi David,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Please be assured we are working with our couriers to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly.
Hi Mark,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“I ordered wild primrose plug plants. I had no idea they would be miniscule. Leaves no bigger than the nail on my little finger. Very disappointed. The website should be clearer about size, so as to manage customer expectations.”
Thank you for your review.
We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal, and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering and have recently updated our website listings.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
Hi Neil,
Many thanks for your review. I have looked into this for you and can see that, as your order was placed after 2 pm this was processed the next working day. Unfortunately, the couriers did not deliver until the following day. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met. Rest assured, with the flower bulbs ordered, they will be ok in the box over the weekend as they are dry bulbs. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Hi,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused and you not receiving your order. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Hi Michaela,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Please do not hesitate to contact us directly if you have any further queries.
“I purchased daffodil bulbs, when I went to plant them more than 50% of them were soft ( none viable) totally disgraceful. I'm astounded to be invited to review the company when I told them about the product and said that I would never use them again. They didn't reply to me. A R Clay.”
Hi Andrew,
I do sincerely apologise that you have had this issue with your order.
I’m very sorry to hear that the bulbs were mushy despite being opened promptly on arrival. I can see that you have been shopping with us since 2016, and we do appreciate your loyalty.
We take quality concerns extremely seriously, and this is certainly not the standard we expect from our stock. As these are natural products, issues can occasionally occur, but this is not something we would want our customers to experience.
Please be assured that we have looked into this, and we are going to send you some more bulbs out this autumn as discussed. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you would please consider amending your review, this would be appreciated.
“We ordered fodder beet seeds, paid for and assured that the order will arrive in 3 days. We are still waiting to receive the order nearly 10 days later. Contacted customer service per email but still.waiting for.a conclusion.
Once but never again.”
Hi Doeke,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel did not arrive within the expected timescale.
Please be assured we are working with our third-party suppliers to resolve these issues as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by following up with our supplier and ensuring this was delivered within 2 days of you contacting our customer service team. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I ordered 25 plants and only received 19. Only a small order on my part but if you do this on large orders you are conning customers out of a lot of money.
I am not impressed with the service.”
Hi Philip,
Thank you for your review. I sincerely apologise that you did not receive all of your order, and we will, of course, be checking our stock to ensure that these are packed correctly. I will ensure that you are resent another 25 bulbs to cover those that did not arrive in the initial parcel, and again apologise sincerely for the inconvenience.
If you would please consider rewriting your review to reflect this, it would be greatly appreciated.
Please do not hesitate to contact us directly if you have any further queries.
Hi Tim,
Thank you for your review. We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal, and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering, but we apologise that you are not happy with the product received.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
