“Evri didn't deliver for 4 days, said they missed the delivery. Nearly a week later I've only had the seed delivered and not the fertiliser, but I've paid £5.99 for "next day delivery".”
Hello Chris,
Many thanks for your review.
I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
You should find that the outer bag will contain all of the items for you.
We are trying to send smaller items together to avoid them being split in transit.
If this is not the case, please contact our customer service team directly, and we will follow up further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Ordered good Friday presuming they would arrive the following Tuesday for a job i had Wednesday. Come tuesday i had no travking information so i telephoned to ask about my order was but I was told that it was all over the website so i should of knew. I must of missed it because had I known this I wouldn't of ordered from here. Ended up having to buy seed from elsewhere to complete the job
This rating is based purely on experience and not the seed.”
Hello,
Thank you for taking the time to leave us a review.
I do apologise if this was not clear, but all of our delivery dates are clearly stated on the delivery page.
If we can help any further, please do not hesitate to contact our team directly.
Best wishes, Jenna
Hi Robert, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 6th March and is showing as delivered on the 9th March to the updated address given. If this still can not be located, please contact our customer service team directly, and they will be able to look into this further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Still waiting to receive our parcel. Not impressed. We paid for next day service and still not here so please refund the postage . Don't think I will use you again.”
Hi Vincent, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery to you tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Graham, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 19th March and it is with our courier partners for delivery. The order was scanned into Orkney delivery depot this morning and should be delivered to you today. Due to the location of where you live, unfortunately, this has taken longer to arrive to you.
Please be assured we take these matters very seriously and please contact our Customer Services if you need any further help with your order.
Hi Stephen,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Hi Rachel,
Thank you for taking the time to leave your review. I do believe that both items should have arrived in the 1 outer bag for you. We are trying to send smaller items together to ensure that they are not split during transit.
If you find that this is not the case, please contact our customer service, and they will be able to help rectify it swiftly for you. If both parcels have arrived, please would you consider amending your review?
Best wishes, Jenna
“The bulbs I ordered were sold as 'in the green'. Thesnowdrops daffodils & English bluebells were well passed that. It was disgraceful. My neighbour and I had put the time aside from our work, to plant the bulbs in a communal space to brighten up the Close. They were kept in cool environment and planted the day after delivery. It was shocking to see what arrived. They all had long yellow growth I t was a total waste of our time & dissapointing for those we had told about our contribution to improving the look of the Close. The product bore no comparison with your advertising photos. My neighbour suggested we plant a few of them as they might come up next year. We failed in our part of project due to your breach of product description. We have no blooms as promised, just a dull area with a few bulbs in that may flower next year. This has been a very dissapointing transaction with your company.
I hope I will receive a refund but even that barely covers the waste of time and expectation zi had if your company. I would like an explanation as to why you trade like this.”
Hi Helen,
Thank you for your review.
We dispatch the bulbs whilst they are actively growing throughout the 'In the Green' season. We have tried to make this clear when ordering that at different stages the bulbs may only have a few shoots, or have finished flowering and will be dying back with the nutrients going back into the bulb for the following year's flowering.
I apologise you were not satisfied with the bulbs that you have received and if you wish to contact our customer services, they will be able to help rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I ordered on the 9th March. One bag was punctured but sufficiently full. The other was significantly damaged and returned directly with carrier who delivered.
I am still waiting for a replacement 😒”
Hi Kenny,
Thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see that the replacement bag left our warehouse on 12th March, and it is with our courier partners for delivery. Although issues like this are rare, I sincerely apologise for the inconvenience caused. I will ensure that another parcel is sent today for delivery on Thursday.
Please be assured we take these matters very seriously, and we are committed to resolving this as quickly as possible. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Thank you for your review.
We do apologise if this was not clear when ordering. We have added the delivery tags to each plug plant, and it also states on your confirmation email, which is received upon placing your order.
The plugs will be dispatched as soon as they are big enough to be sent, and will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
“Ordered well within Next Day delivery window and did not receive order for a week. Customer Service very obtuse in support and refund of delivery charge.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. I will follow this up further and speak to the colleague who followed up on your order.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I ordered 100 wild garlic bulbs, had to chase the order. Was told the bulbs were out of stock but my order would be satisfied with new stock and arrive on schedule. Received another email telling me they'd be posted out that day. Then the following day an email said they were out of stock again... I've received a refund but why tell me items had been posted when they hadnt? We'd arranged a community planting event for school kids to make a wild garlic patch and we had to cancel. I won't be trusting this company again.”
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Ordered 3 items, all next day delivery.
1 item took 3 days to arrive
1 took 5 days to arrive
1 item still to be delivered and it’s now 7 days
DHL have been awful, poor communication,
Poor customer service
It’s now causing me delays”
Hi Andrew,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
If the missing item has still not arrived, please contact our customer service team who will be happy to rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Incredibly bad service. Ordered seed and feed on next day delivery. Delivered wrong seed and over a week later still no feed despite 10’s of emails with customer support and multiple promises of next day delivery being sorted. Offered the wrong seed by way as apology but it was wrong because it’s not suitable for my garden. Would not recommend.”
Hi Jim,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
I can see that you were sent out a premium mixture instead of the one ordered, as we were out of stock. This was then rectified and the correct seed sent out. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Hi David,
Thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Please be assured we are working with our couriers to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we will do everything we can to ensure your order reaches you promptly.
Hi Mark,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“I ordered wild primrose plug plants. I had no idea they would be miniscule. Leaves no bigger than the nail on my little finger. Very disappointed. The website should be clearer about size, so as to manage customer expectations.”
Thank you for your review.
We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal, and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering and have recently updated our website listings.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. Please do not hesitate to contact us directly if you have any further queries.
Hi Neil,
Many thanks for your review. I have looked into this for you and can see that, as your order was placed after 2 pm this was processed the next working day. Unfortunately, the couriers did not deliver until the following day. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met. Rest assured, with the flower bulbs ordered, they will be ok in the box over the weekend as they are dry bulbs. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Hi,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused and you not receiving your order. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Hi Michaela,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Please do not hesitate to contact us directly if you have any further queries.
