“My initial order did not arrive as they ran out of stock. I then phoned as nothing heard for a few days re delivery only to be told my order had somehow got stuck in the system & they would order it again with urgent delivery at no further cost. Seeds arrived on the Saturday as indicated but no preadvice of delivery. In the end all good, so cannot fault on product or how they handled it. However, had I not phoned, would I still be waiting now?”
Hi Maurice, thank you for taking the time to leave your review. I am sorry to see that your parcel wasnāt delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
Iām very sorry that, on this occasion, the expected service level wasnāt met.
Iām pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any queries about your order please contact our Customer Service directly and they will resolve this for you.
best wishes, Jenna
“It was important i received this delivery as promised. Was going away for 10 days and desperately wants to get my seed down before I left, so chose Boston as as they advertise next working day delivery if ordered before 2pm.
Very disappointed and of course blamed the couriers”
Hi Mark, thank you for taking the time to leave your review. I am sorry to see that your parcel wasnāt delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
Iām very sorry that, on this occasion, the expected service level wasnāt met.
Iām pleased that we were able to resolve this quickly by resending your order on a next day AM service. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Quick no nonsense delivery, as always very well packaged. Never had an issue with the germination rate so Iām of the opinion that the stock is refreshed regularly.”
“Good choice of different grass packs for different situations. Good range of pack sizes. Ordering easy. Delivered promptly and in perfect condition. Excellent service.”
“Easy to order, delivered speedily, well packaged and all items of good quality. Obviously I can't comment on the germination of the grass seed yet. Hopefully that will be good.”
