“Website was excellent - it explained the seed mixes and uses clearly and made grass selection easy. Shipping and delivery was immediate - could not have been faster. Thank you.”
“I was going to use turf, then a friend of mine used grass seed and pre seed fertilizer supplied by Boston Seeds i couldn't believe how the seed had germinated and grown in 14 days, couldn't believe how good it had grown.
I ordered my seed and fertilizer that week.
Simple ordering and delivery was great.”
“Seems to be a great product. Been down a few days and think we can already see some grass coming up. Great communication. They clearly communicated that the product was out of stock but only took two days to come in then be sent. Very helpful.”
“No one can argue with the quality of your products—your grass seed is excellent. However, the service is extremely disappointing. I ordered two types of seed with next-day delivery, and ten days later I am still waiting.
After multiple emails to customer service, all I’ve received are promises with no real progress. Communication is limited to email only, with no option to speak to an actual person, which makes resolving the issue even more frustrating.
As a lawn care business, reliable delivery and clear communication are essential. Unfortunately, this experience has fallen well short of expectations, and I’ll now be looking for a new supplier.”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
We do take voicemails for our customer service, but respond quickly and will call back if you prefer this over email. If you wish for us to help further, please contact me directly and I would be grateful to try and resolve this for you.
Best wishes, Jenna
“Great service and product but being let down by Evri. My next day delivery was 48 hours due to Evri.
If you can find a reliable delivery company, will happily change to a 5 star.”
Thank you so much for your review. We appreciate your lovely feedback.
We do use a range of different couriers, so if you would prefer us to use someone else for your next order please contact us at the time and we can arrange this for you.
Best wishes, Jenna
“I am persevering with establishing a wildflower area in my little meadow and Boston Seeds is always my first choice for wildflower seeds.
Their advice is always really helpful too and much appreciated. Thank you!”
“I was expected seeds to be delivered on Thursday after customer services confirmed they would be. I had a company come prep the lawn for spreading on Thursday or Friday. It’s now Saturday and Seeds were not delivered. Really disappointed with this service.”
Hi Jagdeep, thank you for your review. I can see your parcel was delivered on 28th April and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 27th April and delivered 28th April.
For further delivery information, please see the delivery page on our website. If you would please consider amending your review, this would be appreciated.
Best wishes, Jenna
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve.
Best wishes, Jenna
