Hello Simon,
Many thanks for taking the time to leave us a review.
I can see that there has been a mixing delay with your order, but these are all being cleared today for delivery tomorrow/Wednesday at the latest.
If you do have any queries about your order, please contact our customer service team, and they can resolve this for you.
Best wishes, Jenna
Hi Robert, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see that the All Bent grass seed, did have a delay but these are due for delivery today/ tomorrow at the latest.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Had an issue with delivery, not Boston Seeds fault at all, however it was rectified immediately and a new batch sent next day. Very pleased, great service!”
“We visited Boston Seeds after being recommended by a friend.
We were greeted politely and made welcome in the Reception / Sales area, our requirements were explained and the available options were explained in what you would call "Layman's language".
We purchased Meadow Flower and Grass Seed, along with the products required to prepare and treat the area pre and post sowing.
There was no hard sell or over supplying of products, when we departed we felt our visit had been well worth it with our minds prepared for the actual job ahead.”
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services.
Please contact our customer service directly if you have any query with your order.
Best wishes, Jenna
“Can’t fault Boston Seeds, they delivered the seed really quickly and communication was great when part of my order went out of stock unexpectedly. Delivered what they could next working day and managed to restock quickly, delivering the remaining seed only a couple of days later.”
Hi Julie, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order today. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
