“Great service from this company. There was a short delay with delivery and I received an email with an update. Arrived as promised and pleased with the product.”
“My experience so far is 50/50. The grass seed I ordered, only received half of it. The bulk delivery worked well, even though it didn’t come on the correct day..
The company needs to move way from DHL as it is the worst delivery service, to use on quick delivery”
Hi Philip,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Seeds haven't had a chance to grow yet, so can't review quality of the product. However the delivery was not up to scratch. The claims of next day delivery were not met. I had booked a day off work expecting seeds to arrive next working day, but they did not and on the day they were delivered, it was at 1700, so in reality missed 2 working days. The website does have a caveat buried in the terms, that next day isn't guaranteed, however the "Next Day" claims are very prominent, and the small print isnt. The delivery charge also isnt refunded.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“I rang the company up as I planted my seed a bit early and nothing to show for it but why I rang up the lady said it was a bit early I should give it a few weeks when the soil would be warmer done that and it’s growing like mad lol brilliant will be recommending this company again tks for all your help. Bernard .”
“I bought moss destroyer with tonic on this occasion.
It arrived very quickly intact without damage to bags.
I have used many times and is always a great product easy to spread and foes what it's supposed to.
As always excellent all round.”
“They have a wide selection of specialized lawn fertilizers that allowed me to find exactly the right fertilizer to provide high N:P:K extended release over a three month growing season for my main lawn and a moss control product with high iron conent and some nitrogen fertilizer for a moist and shaded area of my grass. Good selection of different grass seed mixes for all types of lawn uses and light conditions. Products were delivered very promtly and nicely packaged!”
“The young lady I spoke to was knowledgeable, helpful and didn’t try to upsell me with products I knew I didn’t require…honesty and integrity develops trusting customers who return year after year.”
