Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.89

4.9 Rating 4,718 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a used keyboard I ordered but came with no music stand or manual it had been forgot 🤔 had to call was then sent few days later but over all I still would use banners again this is the second keyboard iv bought over the years from them”

Helpful Report

Posted 2 years ago

“I wasn't sure if my keyboard had been a shop display model or something, (I think it was the last in stock at the time of ordering), and I could see a few fingerprints on the buttons, keys and around the casing etc when I unpacked it, but other than that slight concern - the keyboard is fantastic, the delivery was super fast, and I'm enjoying my purchase overall. Thanks again.”

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Posted 2 years ago

“Managed a pre order smoothly - arrived as expected”

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Posted 2 years ago

“All good except that next day delivery wasn't, quite :(”

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Posted 2 years ago

“Wonderful service, highly recommended”

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Posted 2 years ago

“Really prompt delivery, called me right away to confirm and arrange a date. My only issue is that they charge extra for certain deliveries - I got free delivery which was door stop drop. They charge for delivery if it's to a room and charge for delivery to a room and building etc. The last is fair enough but I think for a piano, delivering it to the room shouldn't be extra. Luckily FedEx did help me with it up my stairs to my flat and to my door/hallway. Really great quality equipment and best price I found :)”

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Posted 2 years ago

“We are very pleased that paino was delivered on time. Special thank you to your staff Tim's quick response and fixing the delivery after the date was messed up by the third party delivery company.”

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Posted 2 years ago

“Great service and guidance on what guitars to go for thank you”

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Posted 2 years ago

“I ORDERED FROM AUSTRALIA AND THEY WERE VERY PROFESSIONAL AND RETURNED MY EMAILS WITHIN A DAY. WELL DONE. I HOPE MY GRANDSON ENJOYS HIS DIGITAL PIANO.”

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Posted 2 years ago

“Excellent customer service over the phone in assisting me to choose and order my digital piano. Spoke to two different colleagues and both were friendly and provided honest personal service and were generous in their time. Absolutely couldn’t fault the service of Bonners themselves, the only reason this isn’t a 5 is due to some misunderstandings with the courier service with the delivery. But Bonners were great at explaining what had happened and reassuring me that my piano was on its way. The product itself is excellent and exactly as described.”

Bonners Music 4 star review on 15th March 2023

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Posted 2 years ago

“Good to be able to talk to someone knowledgeable before making purchase.”

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Posted 3 years ago

“Very positive, even though there was an issue with the delivery. Wrong items were sent to me and something was also missing, but the staff was really helpful and fast in sorting out the issue. Thanks!”

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Posted 3 years ago

“Good easy transaction”

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Posted 3 years ago

“Piano stool delivered promptly and seems to be very solid and comfortable”

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Posted 3 years ago

“Happy with my purchase and the communication with Boner, however, the guitar wasn’t setup as I’d requested it to be.”

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Posted 3 years ago

“All good, it was a delivery”

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Posted 3 years ago

“Ok deal for what I purchased….the still is of very poor quality and was broken when it arrived, also plastic clip on stand but still useable. I would say the stand was definitely damaged in transit but the stool was definitely broken when packaged. But I’m ok with the purchase and the communication was good for shipping.”

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Posted 3 years ago

“Very happy with the keyboard, but when we ordered the website said it was in-stock, but actually it wasn’t, so was late for our son’s birthday, which was a shame.”

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Posted 3 years ago

“Good customer relations and good service Les”

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Posted 3 years ago

“Excellent service and very pleasant, helpful staff. They do need to source a different delivery group though other than DX. They didn't care what day they were going to appear and lost track of the piano. That must take some doing! It shouldn't reflect on Bonners who were the only company that had the model and finish in the UK it seemed but it took the edge off getting my first ever new piano.”

Helpful Report

Posted 3 years ago

Bonners Music is rated 4.9 based on 4,718 reviews