Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,361 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the shop on October 8th with my fender jazzmaster as I was having problems with it. I spoke to Mike who then spoke to Simon and even though Simon was very busy fixing other people’s guitars he took time out to fix my issue for me great credit to the team”

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Posted 3 years ago

“All as described, prompt delivery”

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Posted 3 years ago

“Bonners were excellent although the delivery company they use was disappointing. They lost one of two packages during the first delivery and their tracking system was of no use whatsoever. However, the delivery driver was good.”

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Posted 3 years ago

“Great service from Bonners. Great price, great delivery, great product.”

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Posted 3 years ago

“good customer services”

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Posted 3 years ago

“Helpful and fast delivery - thsnks”

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Posted 3 years ago

“Quick service and quick response to email questions. I did not expect to have a piano two days after putting in the order! And the great review videos posted are a fantastic help in deciding which model to go for.”

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Posted 3 years ago

“The guys helped me out nicely and swiftly to get my guitar bough and shipped. Appreciate it very much.”

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Posted 3 years ago

“Excellent . When the delivery company didnt deliver on designated date sales staff followed up .”

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Posted 3 years ago

“Thanks. Great Product and service.”

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Posted 3 years ago

“Bonners itself provided excellent service but TNT, the carrier was very poor therefore I gave an 'acceptable' grade. I nearly gave 'poor' but felt the Bonners had performed well. Of the 4 items in my order 2 (a stand & seat) were delivered expeditiously. A 3rd. (earphones) only arrived 3? days later after pressure from Emma, my contact at Bonners. The main item, the digital piano, arrived virtually a week late, again after pressure from Emma. Totally unacceptable service. TNT's paperwork was also confusing. I certainly would not consider using TNT after this experience”

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Posted 3 years ago

“Excellent service, helpful advice prompt delivery. Could not ask for more.”

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Posted 3 years ago

“Excellent service, delivery was smooth ans stress free. The Piano arrived on time as scheduled. Highly recommended. Thank you.”

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Posted 3 years ago

“Excellent product, excellent price and very good customer service. Well recommended.”

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Posted 3 years ago

“Bought a digital piano bundle from Bonners and the whole experience was fab. Everyone I spoke to either on the phone or by email was friendly and professional. The order arrived far quicker than expected and although there was a small issue with one of my items once it arrived, it was quickly sorted out by one of the team with no fuss at all. Lovely company to deal with, would definitely use them again.”

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Posted 3 years ago

“Amazing customer service!”

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Posted 3 years ago

“I've been a Bonners customer since 2000 and have such gratitude, respect and affection for Tony, Amanda and the whole team. Their vast knowledge, expert advice and willingness to help is second to none. In a world of faceless online 'box shifters', Bonners provide good old customer service, spacious, well stocked showrooms and super efficient online ordering and delivery. I don't need to ring around other dealers for the best price, because I know Bonners will always provide the best value and service. Highly recommended and much appreciated!”

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Posted 3 years ago

“Piano delivered as and when expected, no problems. It looks and sounds great!”

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Posted 3 years ago

“5 - Salesman very helpful and personable, gave me time to look at and play different models. Good number of digital pianos in stock to compare. Delivery in short time and arrived on time. Recommended.”

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Posted 3 years ago

“Excellent service. Emails replied within the hour and very fast delivery times.”

Bonners Music 5 star review on 28th September 2021

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,361 reviews