Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,361 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on phone and in person when piano delivered.”

Helpful Report

Posted 3 years ago

“I was a little disappointed. After arranging for my piano to be delivered on “Thursday or Friday” and making plans to be home those days. I then received a tracking update saying it would be delivered Wednesday before 6pm. So I presumed I had been been misunderstood and that Bonners thought I wanted it on the Wednesday so I then quickly cancelled work for that day and waited at home for the delivery. Now setting 3 days aside for the delivery of what is a very expensive item. It didn’t arrive until the Thursday morning when the delivery man was grumbling about it being too heavy for 1 man and saying he will need help. I went out to help and he was walking it up the drive without much care, he then laid it in my hallway (literally just inside the door, I couldn’t even get past it). No offer to put it somewhere more convenient for me. I couldn’t move it myself and waited 3 days for someone to come and help me with it. I understand the delivery company are not Bonners but I think when I spent over £1,000 the delivery element ought to be more closely monitored.”

Helpful Report

Posted 3 years ago

“Would recommend. First Digital piano bought and the staff were amazing. Great advice and shipped the day I purchased it and delivered within a couple days. Love our piano. Thank you Bonners Music.”

Helpful Report

Posted 3 years ago

“Good price, great product, good communication through out and quick delivery ,would definitely recommend”

Helpful Report

Posted 3 years ago

“First purchase from Bonners Music whom I found through Google. Ordered a Rat Distortion pedal, a good price and rapid delivery. Will certainly consider Bonners Music next time I am making a purchase.”

Helpful Report

Posted 3 years ago

“I had a telephone call from Bonners telling me they had my order, when it would be sent etc. So nice to have the personal touch. Excellent service. Piano fairly easy to assemble. Looks beautful, sounds amazing.”

Helpful Report

Posted 3 years ago

“Guitar gorgeous Sounds fantastic Delivery great”

Helpful Report

Posted 3 years ago

“Thanks. Good product and service”

Helpful Report

Posted 3 years ago

“Excellent service and good communication throughout”

Helpful Report

Posted 3 years ago

“Great service, good price and good customer service. Very pleased overall”

Helpful Report

Posted 3 years ago

“Great price great piano all round top quality service. Thank you”

Helpful Report

Posted 3 years ago

“Nice second hand Korg Wavestate in excellent condition delivered timeously and extremely well packaged. The comms were good and receipt PDF arrived on time. Excellent service that I would recommend and will use again should the right item arise. Top marks, Bonners.”

Helpful Report

Posted 3 years ago

“no hassle and quick delivery”

Helpful Report

Posted 3 years ago

“Ordered Kawai ES110 Sent out straight away received 2 days later. Was emailed regarding status of order. Excellent customer service”

Helpful Report

Posted 3 years ago

“Bonners were happy to deliver order from Milton Keynes to the Highlands without quibbling over some 'remote and rural' nonsense that their competitors were using. Personal touch phone call after placing order and the order was received within 2-3 days. Highly recommended.”

Helpful Report

Posted 3 years ago

“Es110 is amazing. Very good quality sound.”

Helpful Report

Posted 3 years ago

“Order delivered promptly and with great service. 2nd order with this company and won't be the last.”

Helpful Report

Posted 3 years ago

“Serious sellers we have here. Fast delivery. Very competitive price. I’m definitely, pleased.”

Helpful Report

Posted 3 years ago

“Bonnets were helpful from onset, guitar I ordered was in stock set up within 24 hours and delivered following day with guitar being protected properly while in despatch”

Helpful Report

Posted 3 years ago

“Buying process simple, delivery very quick, equipment very good.”

Helpful Report

Posted 3 years ago

Bonners Music is rated 4.9 based on 4,361 reviews