Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,353 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very pleased with the piano”

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Posted 1 year ago

“I am very pleased with my Yamaha CLP-725, which I ordered online from Bonners. I only had to wait a few days before it was delivered to my door. All of the staff I had dealings with were very helpful, professional and considerate. I would use them again.”

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Posted 1 year ago

“Got a lovely little Marshall DSL20 amp, great price and quick delivery. Overall very happy with Bonners and will definitely buy here again :)”

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Posted 1 year ago

“Great service. Very helpful staff. Happy customer.”

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Posted 1 year ago

“Excellent customer service. Received a call on day of purchase to confirm order & despatch information. Item arrived very quickly as advised.”

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Posted 1 year ago

“Excellent customer service. Piano installed with no issues by a professional team.”

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Posted 1 year ago

“I ordered a piano overseas, and the CS offered me extra support to check the availability of the model I want from other country. And arrange the flexible delivery accordingly. Much appreciated of that.”

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Posted 1 year ago

“Excellent service. Guitar set up perfectly.”

Bonners Music 5 star review on 27th August 2023

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Posted 1 year ago

“A seamless order and delivery service and a fair price for my piano. Would recommend.”

Bonners Music 5 star review on 26th August 2023

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Posted 1 year ago

“Bought a Kawai CA701 Digital Piano at a fair price. The delivery and assembly service was excellent.”

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Posted 1 year ago

“I was very happy with my service from Bonners. The piano arived promptly as arranged and the delivery guys were great. Thank you!”

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Posted 1 year ago

“Bonners, thank you for your excellent service. As for the ROLAND FP E50, what an incredible keyboard for the price. One very happy customer Geoff.”

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Posted 1 year ago

“Excellent customer service, friendly staff, clear information, and excellent quality products!”

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Posted 1 year ago

“Easy buy, good price and excellent installation team.”

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Posted 1 year ago

“I couldn’t rate Bonners highly enough. They were recommended by my daughters piano school and we were not disappointed. I had a look online and saw a second hand piano I liked the look of. I contacted my local Bonners and they were able to show me the same model in the store and talk to me about it. I placed the order online and was contacted shortly after, by the other store it came from, to book in delivery. Everyone was lovely and helpful and it arrived when they said it would with two lovely and helpful delivery guys. Would highly recommend Bonners”

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Posted 1 year ago

“We ordered a digital piano online from Bonners. We had great email communication up to the delivery day and the piano came quickly. No problems and would recommend”

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Posted 1 year ago

“Ordered a Roland digital piano and order was delivered on time and very easy to set up. Bonners service was excellent and communication too from start to finish.”

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Posted 1 year ago

“A story of two halves really! Bonners themselves were excellent. Honouring their price match statement, good and timely communication and they scheduled the delivery date to suit. They also produce superb YouTube videos with detailed product information/demos which helped me decide which model to buy. The problem lies with their choice of courier, namely DX. My heart sank when I saw this as I have never had a delivery from this company on time (five different times so they are at least consistent). It never came on the day it was meant to and tracking said it was out for delivery. The following day it said 'scanned into storage' so I contacted them who said "it 'should' be going out again tomorrow (Friday). Now I needed the instrument for a wedding on the Saturday so I was not prepared to take the chance that it didn't turn up again. I ended up making an 80 mile round trip to the depot to collect it. Costly in both time and fuel, but less so than cancelling work. Anyway, Bonners music are really very good but should perhaps offer alternative couriers who do actually deliver the goods. I'm going to ask retailers which delivery company they use in the future so I can avoid any further dealings with DX!”

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Posted 1 year ago

“Highly recommend Bonners. They were very helpful before purchase over the phone. The Plano was despatched the same day and excellent communication regarding delivery from both Bonners and TNT. The piano was a great price and arrived quickly, really pleased with it. Would have no hesitation buying from Bonners again.”

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Posted 1 year ago

“Prompt delivery , excellent service”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,353 reviews