Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,361 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online just before Christmas and was initially a little concerned that there was no option to choose a delivery date on the website at the time of order. I called the number on the site and was assured that I'd be called before despatch. About a half-hour later, I received a call (I think from Jackie) and we agreed to deliver after Christmas (my own fault, I ordered far too close to Christmas!) A short time later, I was called again and was told that they'd rather deliver my valuable instrument with their own transport than use a courier (which I thought was a nice touch of customer care) so we agreed a date of 5th January and sure enough, that morning a friendly chap from the company delivered the guitar and it was fabulous. This level of personal care is pretty rare these days and although I waited a little longer than usual (for their van to be in my area) the fact that they didn't want to chance sending my expensive guitar through a courier (who as we all know don't take the greatest care and often break, lose or misdeliver items) was quite endearing & showed a great level of customer service. I have only purchased from them once before (a Hammond organ back in Feb 2020 at their Reigate store) and also received excellent service on that occasion too (from Amanda). Overall a great company to deal with in my experience, who seem to genuinely care about their customers and their prices are competitive too. Will definitely check their site before making future purchases. Highly recommended!”

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Posted 3 years ago

Thanks very much for the great review - it's very much appreciated. We hope you're enjoying your beautiful Hummingbird!

Posted 3 years ago

“Thank you Bonners Music for your efficient and quick delivery of our order. Excellent customer service. Jane Chapman Abbeyfield the Dales Ltd”

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Posted 3 years ago

“Excellent. Great range of digital pianos on display in the Reigate showroom, knowledgeable staff, friendly and convenient delivery service.”

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Posted 3 years ago

“Excellent service in display room which had a good range of instruments and knowledgable staff to inform decision making. Very informative and clear on- line information. Very good delivery service. Would not hesitate to recomnend this company.”

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Posted 3 years ago

“First rate company.....from the paperwork generation to delivery I could not fault their performance.”

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Posted 3 years ago

“Excellent. Couldn't ask for better.”

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Posted 3 years ago

“Great service from start to finish. Would highly recommend Bonners, knowledgeable and friendly.”

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Posted 3 years ago

“Prompt delivery of Casio PXS3000. The digital piano was a “B” grade/ex-display (this hasn’t affected the performance of the piano) and I knew the music stand was missing. When it arrived the manual was missing. I contacted them and received a quick response from Emma who sent me a PDF of the manual and has also provided a hard copy of the basic guide. All in all really happy with the piano and an excellent customer experience. Thank you.”

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Posted 3 years ago

“Excellent help when phoning for advice. Great prices and great delivery”

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Posted 3 years ago

“Ordered Fender Mustang Micro headphone amp this afternoon. Local to Bonners but 24/7 carer atm so ordered online. Delivered personally by Mike this evening......beat that!👏 Support your local suppliers : knowledge AND service. Thanks Mike & Bonners.👍”

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Posted 3 years ago

“Very good.”

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Posted 3 years ago

“Very easy to order with competitive prices. Bonners we’re good enough to call and confirm my order with expectations which is something you don’t get very often these days.”

Bonners Music 5 star review on 14th January 2022

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Posted 3 years ago

“Product was delivered promptly and was well packaged”

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Posted 3 years ago

“Very professional and courteous throughout.”

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Posted 3 years ago

“Excellent help when phoning for advice. Great prices and speedy delivery on my digital piano. Thank you”

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Posted 3 years ago

“Quick and easy to order online and the items arrived bang on time.”

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Posted 3 years ago

“Never used them before, & only a small item was purchased, but the level of service was great. No problems wi9th either speed of dispatch or during delivery. Thanks...”

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Posted 3 years ago

“Very quick email responses and helpful when it comes to sorting out any queries i had.”

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Posted 3 years ago

“Excellent communication re delivery date though time altered at last minute.”

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Posted 3 years ago

“Great customer service, very transparent and professional. I am so happy to have found this company to buy my first digital piano! I bought the Kawai CN39 in Rosewood and this is perfectly what I needed. I learned only on an acoustic Yamaha 20years ago and had a limited budget, I was lost to make a choice... I have been very well advised. I couldn't come to the shop, it was just before Christmas, so I only dealt by email. I always had an answer to my questions in less than 24h. Free delivery, the staff was very kind too. So pleased to deal with this company... I recommend 200%. Thank you Bonners, and a special thanks to Amanda !!”

Bonners Music 5 star review on 12th January 2022

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,361 reviews