Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.89

4.9 Rating 4,718 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products, quickly delivered, and excellent customer service. I would highly recommend this company.”

Helpful Report

Posted 1 month ago

“When I purchased the Roland HP 704 I was notified the next working day with regards to shipping. Amazing customer service both over the telephone and online. Thank you for the excellent customer service!”

Helpful Report

Posted 1 month ago

“Great knowlegable staff and a huge selection of instruments to try out made our visit to the Newcastle store successful, even though I didn't realise it would take 3 hours to go around it. Neil and Steve both introduced themselves and allowed us to try as we pleased and even the cleaning lady stepped in to help us while they were taking calls. Ordering online was simple and the delivery process all well explained and carried out with constant updates as time of the year and weather played their part. Thank you for the help in choosing and now we can start to come to terms with the potential of the Yamaha CSP255.”

Helpful Report

Posted 1 month ago

“Fast dispatch and excellent packaging. The keyboard is in immaculate condition condition. Thank you.”

Helpful Report

Posted 1 month ago

“Over the years we have always gone to Bonners Music. They have always given an excellent service, and we have been more than happy with our purchases. This time was no different. Extra Thanks to Dan for its safe deliver.”

Helpful Report

Posted 1 month ago

“Good communication and very quick delivery, regardless the festive season - my piano arrived within only two days. Was a very nice surprise to receive it on the new year’s eve and start 2026 with my brand new piano! Thank you.”

Helpful Report

Posted 1 month ago

“Great experience (again) with Bonners. From the moment I enquired about part exchanging my current instrument to picking up my new one was faultless. Staff online, on the phone and in branch were all superb. I have also used their online ordering service and the item was delivered next day.”

Helpful Report

Posted 1 month ago

“Customer service👌 Product quality 👌 A wonderful experience with them!”

Helpful Report

Posted 1 month ago

“Great service with prompt delivery, and set up.”

Helpful Report

Posted 1 month ago

“I am shocked it arrived before Christmas really made my day and wonderful cable genine Yahamah”

Helpful Report

Posted 1 month ago

“I spoke to Bonners about a Roland keyboard on the Saturday before Christmas. Chose the model. Paid. On Monday, first thing, I had email confirmation that three packages were about to be dispatched. By 10am the following day, all three were delivered. By lunchtime, my wife's Christmas present was ready to play. Excellent service.”

Helpful Report

Posted 1 month ago

“Amazing piano - I’m so delighted. Thank you also for such prompt delivery!”

Helpful Report

Posted 1 month ago

“This is the second time I have dealt with Bonners both for part exchange of Tyros and Genos, the service is exemplary, the communication excellent and delivery prompt as as promised.”

Helpful Report

Posted 1 month ago

“Excellent service- Easy to order and arrived right on time.”

Helpful Report

Posted 1 month ago

“Fantastic service - I bought a keyboard online and it was shipped almost immediately along with a personal message giving details about the shipping. The product videos that appear online also helped me tremendously.”

Helpful Report

Posted 1 month ago

“My order for a Digital Piano was handled really well at a busy time of year. Iwas kept well informed by Bonners staff. However I felt that the Delivery could have been handled better. I could not be home when delivered. My husband who is disabled was home, I understand that the 3 heavy packages were left outside the front door. He had to manhandle them into the hallway and did not see the the DE X deliveryman!!!”

Helpful Report

Posted 1 month ago

“Excellent service from start to finish”

Helpful Report

Posted 1 month ago

“Amazing service, spoke to someone on the phone he was very helpful and polite and got my delivery sorted super quick,arrived within 2 days. Would definitely recommend bonners”

Helpful Report

Posted 1 month ago

“Bonners were great. Suggest they end their relationship with DX though as it took them six attempts to deliver to me, only for me to find out from the guy who eventually delivered it that the item hadn't been on his van all week. Anyway - Bonners were great. Wish DX were more like Bonners.”

Helpful Report

Posted 1 month ago

“Very pleased with the service and the piano. There was a slight issue with the courier, not Bonners fault and good communication from Bonners was very helpful. Many thanks.”

Helpful Report

Posted 1 month ago

Bonners Music is rated 4.9 based on 4,718 reviews