Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent advice when we purchased our piano and great service when it was delivered. Thanks very much!”

Helpful Report

Posted 10 years ago

“Bought the Kawai CA95 9 months ago from Bonners. I'm writing this review now because of the excellent service I received a few days ago. I reported a minor fault (sticky key) to Bonners. They reported the problem to Kawai and the technician (from Greenhill's) fixed the problem 3 days later, all under warranty. The sales process provided by Tony at Bonners was excellent, sending me detailed photographs of the pianos I was considering. Delivery was on time and setup of the piano was done very efficiently. Very happy with both the piano and the service.”

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Posted 10 years ago

“Simply fabulous. I love my piano - thank you so much!”

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Posted 10 years ago

“THE DELIVERY WAS PROMPT AND THE ITEM AS DESCRIBED. THE POWER CABLE WAS FORGOTTEN IN THE MAIN PACKAGE BUT THEY WERE VERY APOLOGETIC AND SENT IT WITHIN A FEW DAYS AFTER ADVISING US THAT A CABLE FROM A KETTLE WOULD SUFFICE IN THE MEANTIME. THE ONLY THING THAT WOULD HAVE BEEN BETTER IS A LITTLE MORE PACKAGING SURROUNDING THE ITEM AS THE DELIVERY SERVICE HAD RIPPED THE BOX, WE THINK IN ORDER TO CARRY IT. I WOULD DEFINITELY BUY FROM THEM AGAIN.”

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Posted 10 years ago

“Excellent service. The piano came without a stool and Bonners made sure to find a suitable one despite Roland not having any to supply. The guys who delivered the piano also did a great job. I'd happily have Bonners supply me again when the time comes for a new model. Do I win a prize?? Andrew Wallace”

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Posted 10 years ago

“Excellent staff and service. I bought a digital piano from Bonners as it was a better deal than my local music store, and I'm glad I did as Tony was a pleasure do to business with, responding promptly to my emails and calling me back on the phone. The delivery was on time and I'm very happy with my purchase.”

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Posted 10 years ago

“I dealt with Myke Edwards regarding the purchase of a Gibson SG. the heritage cherry was not in stock but Myke kept me informed and I purchased a fine guitar. I would definitely deal with Bonners again, fantastic service.”

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Posted 10 years ago

“Always helpful, left me plenty of time and space to play with the shiny pedals and guitars!”

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Posted 10 years ago

“The delivery was on time and the piano assembled and ready to be played in a very short time. We were very impressed by the efficiency of the purchase and would recommend Bonners to others.”

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Posted 10 years ago

“I received an excellent service and I am very pleased with my new piano. The delivery was up 2 flights of steps and my old baby grand was taken away. The delivery men were cheerful and courteous.”

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Posted 10 years ago

“Excellent advice on equipment I needed and very good customer and delivery requests. Would definitely recommend and also use Bonners again.”

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Posted 10 years ago

“Guys are great and did me a superb deal. I will be back to shop again”

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Posted 10 years ago

“Excellent service ordered by phone JU-06 arrived well packed and I am delighted with the unit. Will use Bonners again for further purchases”

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Posted 10 years ago

“Extremely good service, quick delivery and great communication from the start”

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Posted 10 years ago

“Excellent help and advice by staff. Great product.”

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Posted 10 years ago

“Extremely efficient, competitively priced (unusual for Yamaha) and excellent delivery options. Very difficult to get a good deal in the UK on Clavinovas but this company was the best by a long way.”

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Posted 10 years ago

“Very helpful, I got what I wanted with a good discount as well. I was so impressed with my Roland JD XA, that I went ahead and bought a drum kit as well.”

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Posted 10 years ago

“Very helpful and knowledgeable staff, quick delivery, well packaged and was a pleasure to do business with them. I will definitely buy again from them and unhesitatingly recommend them.”

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Posted 10 years ago

“I found it all very simple to order my new piano HP506. I was offered the demonstration model as it was in immaculate condition and was the last one as the model was being replaced. The piano was delivered and set up for me. The service was prompt and faultless. Thank you Bonners, I love evry minute I get to play.”

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Posted 10 years ago

“good service on the phone, very helpful, quick delivery, recommended.”

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Posted 10 years ago

Bonners Music is rated 4.9 based on 4,922 reviews