Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,920 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Nord 5d SW 73 and a Roland (flagship) amp. The amp, perfect. The Nord, lovely keyboard but had marks on the corner. My friends noticed it even though I had kept it in a hard case! Also the instrument panel where it is in close proximity to the keys was bent so it was touching a few keys, it played ok but when the key was released it would make a clunk. I was careful and rectified that fault though. By the time I found these faults you never would of believed me, plus I had done a lot of programming by then!”

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Posted 11 years ago

“Bonners were excellent throughout. The product is good. The only let down to the whole transaction was the courier service used. They didn't make the agreed date for delivery, neither did they take away the part exchange piano, this caused a further dialogue with Bonners and two extra days of me being stuck at home!”

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Posted 11 years ago

“Communication with Bonners was excellent. The delivery was longer than expected. This was partly due to matching available day for both parties and also due to Bonners waiting for a delivery from Yamaha even though the website advised the item was in stock. One thing which could cause inconvenience for both Bonners and the customer. The delivery guys who were really nice, forgot to connect the lower speakers. It was only after a couple of days of suspecting the piano did not sound as good as I expected it should did I investigate to find the speaker connection was still looped around the cable tie. We also arranged payment by 0% interest which was arranged on line within 24 hours. I would certainly purchase from them again.”

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Posted 11 years ago

“Recieved Ok”

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Posted 11 years ago

“Excellent telephone service and very polite and efficient in-store service. No problems whatsoever with the product.”

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Posted 11 years ago

“I'm still getting used to owning this piano. Enjoying the lightness of weight compared to my ex Roland RD 700. The piano samples are very good but one disappointing feature is the lack of good pad sounds. The pad sounds built in are very 'stringy' sounding so I will be looking to input some other pad sounds asap. Over all I'm very glad about swapping over to Nord from the RD700.”

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Posted 11 years ago

“I ordered my Yamaha keyboard stand on line from Bonners, the online order showing that it was available and in stock. My credit card payment was immediately authorised so I Mistakenly thought that the order would soon arrive. Four days elapsed and still no keyboard stand. I then phoned Bonners only to be told that the item was out of stock and that they were waiting for another delivery. I did fairly soon after this receive my order. Although I think that Bonner's are a good fair reliable Company, I have made a couple of other Purchases from them in the past, one of which required several phone calls and emails to sort out. I think that Bonner's ought to pay better attention to their stock levels indicated on line.”

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Posted 11 years ago

Dear Mr Paull, Many apologies for the delay and confusion over stock availability of your keyboard stand. To make things clearer for customers, we have recently changed the way product availability is shown on our website - items now say that they are either "In Stock" or "Available to Order". It is now very unusual for something to be showing as "In Stock" when it isn't, so I can only apologise if that happened in this instance. Thank you for your kind words about Bonners and I do hope that you will contact us again in the future. Kind Regards, Amanda

Posted 11 years ago

“There was a small problem with me having to find packing to return my roland 150, but soon sorted, and all ok. everything on time.”

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Posted 11 years ago

“The piano is excellent, the guys who installed were quick and polite. The only problem was when I ordered it said it came with a piano stool but that wasn't the case.”

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Posted 11 years ago

“I wanted a good digital piano and wanted to try out various keyboards before I bought one rather than buying on line and taking pot luck. The shop had a comprehensive range and I found the staff really helpful. Thanks”

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Posted 11 years ago

“When I attended the shop, it was quite helpful in that a sales person with obvious extensive knowledge was demonstrating a Tyros 5 to a man who already had experience of a Tyros 3. It was useful just being present and hearing what they had to say - though a complete novice myself. Afterward, I was able to speak to the Bonners person, who was helpful and clearly knew what he was about. I was able to ask about other keyboards for comparison purposes, and he was not unwilling to share his views and to demonstrate just what he meant. To a novice like me, this was really supportive. After a week getting used (well, trying to) the the Tyros 2, I enrolled on a one hour trial lesson - it was excellent. The knowledge and teaching ability of the teacher both encouraged and excited me, and I have now enrolled for a 6 week course.”

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Posted 11 years ago

“The deal was very satisfactory and I was able to drive off with an extremely large box in back of car almost instantly.”

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Posted 11 years ago

“I purchased a Kawai CS10 digital piano which was delivered in good order at the date and time promised. I opted to purchase from Bonners Music because their Delivery and warranty terms were unmatched elsewhere. Incidentally, the CS10 is a stunning piece of kit, both to look at and to play!”

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Posted 11 years ago

“Nice range of products at competitive prices.”

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Posted 11 years ago

“Good Kit except bass pedal which is a shame since we spent so much for it”

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Posted 11 years ago

“Ooops ! Tony, you appear to have "jumped the gun" so to speak. I regret I am not yet in possession of the Yamaha CLP 585. Not, I might add through any fault on the part of Bonners music, but due to supply problems from Yamaha, it is not expected until some time next January. Date to be advised when it arrives. I have given a score of good at the moment, but would be quite happy to re-appraise this after I have possession of the instrument, and then would be in a better position to view the purchase overall. Andrew Pashley”

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Posted 11 years ago

So Sorry Andrew. System obviously overlooked your delivery status. Apologies again for the confusion!

Posted 11 years ago

“Got a great price for my Kawai digital piano and I'm very happy with it. Service was good and the people I spoke to knew what they were talking about. The only negative is that they couldn't deliver to a different address to the billing address. I get all my other online purchases delivered to work without any trouble but this wasn't an option with Bonners which made receipt of the piano a pain. So a star knocked off for that. But otherwise recommended.”

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Posted 11 years ago

“Good polite service....happy bunny”

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Posted 11 years ago

“Bought a yamaha NU1 piano from Bonners earlier this year. It was an ex demo so got a good price and I managed to get a good pair of headphones thrown in too. Delivered the piano when requested without any issues. It was great to go to a proper music shop and get a proper service. Thanks”

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Posted 11 years ago

“Very helpful, Tried out a few studio monitors and was offered some great advice”

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Posted 11 years ago

Bonners Music is rated 4.9 based on 4,920 reviews