Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,905 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,905 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A knowledgeable team gave some good advice on a good starter set as a present to someone with no knowledge of what the were looking for. The set purchased is ideal for my teenage son to get to grips with the art of guitar playing.”

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Posted 10 years ago

“Good customer service, the assistances explained the keyboard very well and answered all my questions. Very patient and gave good advice.”

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Posted 10 years ago

“efficient and courteous staff”

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Posted 10 years ago

“Salesman knew his stuff and it was important to compare 2 selected instruments side by side.”

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Posted 10 years ago

“The arrangement of taking the old and 0% financing for the new equipment is excellent. The only problem is this: The price depreciates to quickly!!! A Korg Pa3x-Le that I bought a year ago for £2000.00 went down on price by 50% in just 1 Year. the other problem is the box to return it, no one saves that thus making a nightmare to return the old product.”

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Posted 10 years ago

“The product is excellent but the customer interface could have been better.”

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Posted 10 years ago

“staff courteous and efficient,esp. tom p”

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Posted 10 years ago

“Very Helpful member of staff who helped us to find exactly what we needed quickly and efficiently - would definately go back to the store, my daughter was extremely happy with her keyboard.”

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Posted 10 years ago

“THE DELIVERY WAS PROMPT AND THE ITEM AS DESCRIBED. THE POWER CABLE WAS FORGOTTEN IN THE MAIN PACKAGE BUT THEY WERE VERY APOLOGETIC AND SENT IT WITHIN A FEW DAYS AFTER ADVISING US THAT A CABLE FROM A KETTLE WOULD SUFFICE IN THE MEANTIME. THE ONLY THING THAT WOULD HAVE BEEN BETTER IS A LITTLE MORE PACKAGING SURROUNDING THE ITEM AS THE DELIVERY SERVICE HAD RIPPED THE BOX, WE THINK IN ORDER TO CARRY IT. I WOULD DEFINITELY BUY FROM THEM AGAIN.”

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Posted 10 years ago

“like its owner, a bit old, a bit confusing, and a bit battered but I LOVE IT!!!!”

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Posted 10 years ago

“Service was good, delivery was quick and good. Supplied free headphones were a very cheap model which surprised me considering the cost of the instrument and the models being included by other suppliers.”

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Posted 10 years ago

“Great experience. Young member of staff very helpful. The only complaint is the metal grips that hold up the guitars. I was helping my Dad choose a guitar. Every time we lifted a guitar off the grips they would sometimes either come off with the guitar or bounce back and hit the wall? One time when this happened an older member of staff told us off for not being careful. I imagine this happens a lot and with people constantly taking guitar off the wall surely it would make sense to have safer and sturdier guitar holders! Other than that awesome shop!”

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Posted 10 years ago

“I am delighted with my Roland Piano. The staff in the shop were helpful. The delivery, I felt was a little rushed. Some wrappings were still left on pedals and there were a few minor questions that I had which were not answered but overall the experience was good.”

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Posted 10 years ago

“Great service and a great product. Very good synth. Easy to use and produces great sounds”

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Posted 10 years ago

“Very helpful,and knowledgeable staff,dealt with a problem i had quickly.Will definitely be back.”

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Posted 10 years ago

“Ordering was OK. The acknowledgement e-mail was appreciated. Delivery as promised.”

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Posted 10 years ago

“It was a very good service”

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Posted 10 years ago

“The piano is good,store's clerks are very friendly.”

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Posted 10 years ago

“I bought a Nord 5d SW 73 and a Roland (flagship) amp. The amp, perfect. The Nord, lovely keyboard but had marks on the corner. My friends noticed it even though I had kept it in a hard case! Also the instrument panel where it is in close proximity to the keys was bent so it was touching a few keys, it played ok but when the key was released it would make a clunk. I was careful and rectified that fault though. By the time I found these faults you never would of believed me, plus I had done a lot of programming by then!”

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Posted 10 years ago

“Bonners were excellent throughout. The product is good. The only let down to the whole transaction was the courier service used. They didn't make the agreed date for delivery, neither did they take away the part exchange piano, this caused a further dialogue with Bonners and two extra days of me being stuck at home!”

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Posted 11 years ago

Bonners Music is rated 4.9 based on 4,905 reviews