bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.45

4.5 Rating 554 Reviews

87 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.5

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Celest was great to deal with, startup my voip line with an easy to remember number!”

Helpful Report

Posted 1 week ago

“Very helpful!”

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Posted 1 week ago

“I got really efficient and prompt attention yesterday from Naseegha and Ruona. A pleasure to deal with them both.”

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Posted 1 week ago

“I had the pleasure of speaking with Adam Basha on the B Online customer service helpline, and I couldn’t be more impressed. From the moment he answered the call, Adam was professional, patient, and genuinely helpful. He took the time to carefully listen to my issue, explained everything clearly, and guided me through the steps with ease. What stood out most was his friendly attitude and positive energy — it made the whole experience smooth and stress-free. It’s rare these days to come across such attentive and dedicated customer service, and Adam absolutely delivered above and beyond. A big thank you to Adam for his excellent support. B Online is lucky to have such a fantastic team member!”

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Posted 1 week ago

“Excellent thank you.”

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Posted 1 week ago

“Shameez Williams, was very helpful and informative when sorting out a new BB contract.”

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Posted 1 week ago

“Celest provided me with a competitive price for a 12 month renewal. The process for renewing was very quick.”

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Posted 1 week ago

“Great, fast reliable”

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Posted 1 week ago

“Thank you Shameez for helping out for Renewal.”

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Posted 1 week ago

“after a failed attempt at resolving issues with my desk phone on 03/06/2025, today, the issue was identified and rectified. happy customer”

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Posted 1 week ago

“Brilliant service”

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Posted 1 week ago

“Melissa was fantastic today setting me up, very pleasant and knowledgable and efficient - great service!!!”

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Posted 1 week ago

“Celest has helped with getting me a new phone number and use to aid in having my buisness custoemrs get spoken to quicker”

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Posted 1 week ago

“assisted by Mel”

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Posted 1 week ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 1 week ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 1 week ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 1 week ago

“Celeste was very good, helped sort out some problems after a rocky start with bOnline (nothing to do with Celeste I hasten to add) and hopefully everything will run smoothly from now on. Thanks Celeste.”

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Posted 1 week ago

“Celest hendricks Brilliant help and service”

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Posted 1 week ago

“Good Service”

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Posted 1 week ago

bOnline is rated 4.5 based on 554 reviews