Bohemia Design Limited Reviews

Name: Bohemia Design Limited
Address: Bohemia Design, 39 Bangor Road, Edinburgh, Edinburgh
Rating: 4.67

4.7 Rating 1,273 Reviews

93 %

of reviewers recommend Bohemia Design Limited

4.7

Based on 1,273 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Bohemia Design Limited:

Creating 100% handmade contemporary collections with artisans around the globe.

Visit Website

Phone:

0131 555 2485

Email:

info@bohemiadesign.co.uk

Location:

Bohemia Design,
39 Bangor Road,
Edinburgh
Edinburgh
EH6 5JX

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Bohemia Design Limited 5 star review on 18th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“never received my order tried contacting royal mail..it’s day 5 and no response. i’m hot😡”

Helpful Report

Hello, I'm very sorry to hear that you have had problems with your delivery. We are based in the UK and allow 10 working days for International Shipping, this can sometimes take longer depending on your local postal service. I have checked your tracking information and can see that you now have your parcel. We're sorry that this took a little longer than expected. Please do not hesitate to contact us at:- info@bohemiadesign.co.uk if we can be of any further assistance. Kind regards, The Bohemia Team

“This is my 3rd pair from them. The first 2 pairs were requested gifts because I absolutely love the style, look, feel & gorgeous colors - emerald green, dusty rose, etc, My reason for a 2 star review is due to customer service & that these slippers will not last you more than a year, if that, as one rep told me because one slipper is completely split open from sole to side. I’m STILL waiting on an order placed for my first “Treat yourself “ order which shows delivered but still not received so I am posting this review. One of the slippers has a tear completely across the thin sole to the back & other issues. based on previous experience from gifted leather slippers from this shop I adore. I plan to edit this order after receipt of my last purchase which shows delivered. Really great shop with really great prices and really great quality but these are definitely for those who want something nice for them selves indoors or the perfect gift for any friends or family members. Fingers crossed! *I bought a “seconds” pair for myself which clearly states to expect minor defects. That said, I didn’t consider the pair I received as minor defective but really defective. Their new pairs are incredible and last a year if treated properly. Hopefully, the owners will work with me to make this right as a very loyal customer! * I am truly bothered most by the customer service I received from the representative I spoke with. She literally laughed at me despite being a very loyal, repeat customer and explained in explicit detail that I was basically wasting my money on these shoes. I would assume the owner of the company would be not only shocked and furious about that response but lucky for him Texan the one party state where you can record Conversations to be admissible in court without the other party knowing. Great information to be aware of for future reference when you run into situations like this and awful customer service. I had requested to speak to the owner of the shop but had been refused numerous times so I do not blame this seller or the owner I blame the person I’ve been in contact with. Obviously, this will be my last pair that I will be ordering online sign hear from the owner/seller themselves to resolve this as I run a support group worldwide for over 5000+ parents and the free advertising a loan should have been enough to ensure that I got a pair of slippers that I paid for that we’re not completely ruined! I expect an answer/response from the seller or owner mediately immediately explanation point. Warning, do not mind until you have some guarantee in addition to a sale as the slippers will not last you longer than a year even as new. I know this because the representative from their company told me exactly that while laughing. Not OK. DO NOT BUY UNTIL THEY GET IT RIGHT. Will be fighting for a refund or a replacement pair that is not DESTROYED!”

Bohemia Design Limited 1 star review on 12th April 2019

Helpful Report

Dear Victoria, We are extremely sorry you are not happy with the service you have received. We strive to offer exceptional customer service and hope we can rectify this for you. After looking at the email correspondence we can assure you that no offence was intended and have only stated our returns policy. We have no record of you speaking to anyone in our team by phone. Our slight seconds slippers are sold at a reduced price due to small defects such as the light mark shown in the images you have provided. We deem these as cosmetic marks that do not make the slippers unwearable. All our products are completely handcrafted and small marks often occur during the making process. Please contact us at info@bohemiadesign.co.uk if you would like us to look into this matter further. Kindest regards, The Bohemia team

“Recently purchased a bag from the sale. Although the description included the word misfit, it suggested the item was a little different, possibly shading etc. However it should clearly state faulty as the bag I bought was faulted. I did contact Bohemia design Ltd by email and received very unsatisfactory reply. Was very disappointed and won’t purchase again”

Helpful Report

“Returning the item as it was not made clear or very visible that you would only get one. Title says mirrors. Also ordered brass and its actually quite a brash gold colour so doesnt fit in.”

Helpful Report

“very disappointed in manufacture quality and the way the pouffe was filled.”

Helpful Report

Hi Claire, We are extremely sorry to hear you are not happy with your Moroccan pouffe. All our pouffes are completely handmade by highly skilled artisans using the finest leather and we pride ourselves on exceptional quality of craftmanship. Please contact our team directly on info@bohemiadesign.co.uk and let them know what the issue was so we can try to resolve this. Kind regards, The Bohemia team

“Slippers given as present and unfortunately wrong size sent so this leaves recipient to return and sort. Disappointing for them and me,”

Helpful Report

“This is my third order and this time the quality was very poor. I also sent you an email complaining which remains unacknoledged.”

Helpful Report

“My wife bought me a pair of their Moroccan slippers as a present and they fell apart after three months. She contacted them asking for a replacement and they suggested she glue the slippers herself. They also claimed we’d had them for longer, ignoring the fact that we’d swapped the first pair because the size wasn’t right the first time. My wife emailed to say this wasn’t OK and they didn’t even bother to respond.”

Helpful Report

“Order not received”

Helpful Report

We are extremely sorry your slippers did not arrive. Unfortunately, the parcel was lost by Royal Mail. As these slippers were also in our sample sale, they were one of a kind, which meant we could not offer a replacement pair but instead gave you a full refund. If the parcel does eventually get returned to us by Royal Mail, we will let you know. We strive to offer excellent customer service and apologise again for any inconvenience caused.

“Courier company used were useless. I asked for delivery on a specific date and took day off work for the delivery to my house. They didn't deliver, they had misplaced the parcel in their warehouse. The finally located parcel and I arranged to be picked up from local store. They didn't deliver to the local store but they then sent it back to Bohemia. So dissatisfied.”

Bohemia Design Limited 1 star review on 13th October 2017

Helpful Report

We are sorry to hear of your negative experience. We strive to offer the highest level of customer service but unfortunately on this occasion, our courier service let us down. As soon as we receive your order we will resend it to you using Parcelforce, an alternative service.

“I received the slippers, are nice as I saw in the picture, but in 2 points the sewing is broken and it miss a small part of lime leather ( looks like damaged ) and also it smells horribly! ! They are outside at the fresh air since 1 week and no good results… still stink! I already got a similar moroccan slippers last year purchased by my parents directly in the original country and I can say they were better handmade and no bad smell. I think my purchase hasn't been cheap for a pair of slippers… so I'm not satisfied. I won't ship back again the shoes, but neither I will buy again anything in your shop, I think it hasn't been professional from your side to sell a damaged item. Regards, Barbara”

Helpful Report

“Awful. Extremely bad customer service. Do not buy.”

Helpful Report

Bohemia Design Limited is rated 4.7 based on 1,273 reviews