Bluefin SUP Reviews

Name: Bluefin SUP
Address: Keelham Farm, Wadsworth, Hebden Bridge, Hebden Bridge, United Kingdom
Rating: 4.73

4.7 Rating 2,136 Reviews

93 %

of reviewers recommend Bluefin SUP

4.7

Based on 2,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

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Bluefin SUP 5 star review on 25th March 2023

Anonymous

Bluefin SUP 5 star review on 17th August 2022

Sup Planet Earth

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did a lot of research and decided to contact Bluefin direct...only by email as no telephone number. Asked customer services which boards they recommended as I wanted 2 and was there a discount as Amazon was less expensive. Got a reply back saying it's up to you no discount...great start as email was worded in a couldn't care less manner. Ordered from Amazon and 2 boards arrived one was old stock a different colour to all the pictures so returned....a matter of days later Bluefin advertise Black Friday and huge savings plus free camera or electric pump per order not per board....Contacted Bluefin again expressing my dissatisfaction as I could have been told to hold off after all I was buying 2 boards. Email back from customer services again equating to tough luck! End of....so if something were to go wrong with this product good luck as their customer services is truly dreadful”

Helpful Report

Hi Thank you for your feedback, although I am sorry to hear you are not satisfied with the service you have received. In response to your comments, our support team work over email for enquiries, particularly support requests. We do have a number for sales enquiries which can be found on the website on the home page. The customer service team can recommend products based on the customers requirements, however it is ultimately down to the customers preference as to which item they would like to purchase. In regards to your comments regarding the cheaper price on Amazon, they buy our stock and fulfil it via their own warehouse. This means that they are able to set a lot of their own prices and offers. Items are often heavily reduced on Black Friday, however, as the items were purchased via Amazon it would be down to the customer to contact them regarding price fluctuation. I am sorry if this does not meet your expectations on this occasion Thanks Lucy

“10’6 broad sup never arrived , lost by Parcelforce but I don’t think blue fin believe me and are being very difficult about the refund so be very careful and copy and keep all emails , just about to contact trading standards”

Helpful Report

“The company is a joke. They state on their website that the board will arrive within 3-4 working days. It's been more than 2 weeks now and the board has not been delivered. I talked to the customer service repeatedly to sort things out with the courier company, and although they have said every time that they will contact them, postpone delivery etc. they have not done anything. Basically if CS tells you they will do something, they won't. For now the board is in another city, they were supposed to contact the courier to arrange delivery to me and they are not doing that.”

Helpful Report

Bluefin SUP is rated 4.7 based on 2,136 reviews