Blossoming Gifts Reviews

Name: Blossoming Gifts
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.59

4.6 Rating 3,776 Reviews

91 %

of reviewers recommend Blossoming Gifts

4.6

Based on 3,776 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Blossoming Gifts Review The joy of receiving a Blossoming Gift!

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Email:

support@blossominggifts.com

Location:

Ecomnova Limited, Floor 3, 6-8 Bonhill Street
London
EC2A 4BX

Blossoming Gifts 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

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English

“Flowers looked nice, but even though I ordered well in advance they still turned up a day later than the delivery date I requested. So they turned up the day after the recipients birthday.”

Helpful Report

Posted 8 years ago

Dear Samantha, thank you for your feedback. We have looked into your order for you and the courier service for your purchase was the free standard courier. As shown on the website, this may arrive one day late. We are very sorry for the inconvenience. Kind regards, The Blossoming Gifts Team

Posted 8 years ago

“The quality of the flowers were very poor. The roses were close to dying when the arrived so by the time the lilies opened up, the roses had to be binned. Not impressed”

Helpful Report

Posted 8 years ago

Dear Sabir, thank your for your feedback. We are very sorry to learn this, we have passed your details onto our customer services team who will be in touch. We apologise again for the inconvenience. Kind regards, The Blossoming Gifts Team

Posted 8 years ago

“I ordered a bunch which looked very nice on picture and what looked quite big with a lot of flowers, so I ordered the large version hoping it would be bigger. Instead when it arrived it looked like less than the picture was not impressed at all”

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Posted 8 years ago

“The gift which I ordered for a specific date arrived a week early....the recipient was away hence date specified! I was emailed that it had been despatched but this company argued it was my fault for putting wrong date which i disputed but nothing was done to rectify THEIR mistake. Luckily there was someone who could take it in though the firm had only put the recipents name and postcode........luckily the local postman managed to sort that out!!! The flowers were pretty good considering but this is a company I would not use again,”

Helpful Report

Posted 8 years ago

“I ordered a Pavillion bouquet for next day delivery. They arrived at around 10 am and the damp tissue that was wrapped around the base of the stems was almost dry and it was clear that one of the roses was passed its best already. Two days later all bar one of the roses have either shrivelled up or the petal have started to drop. Not what i expect for what is normally a +£30 bunch of flowers, i am just glad that i had a voucher to reduce the cost of a very dissapointing purchase.”

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Posted 8 years ago

“Disappointed ordered two bouquets, one should have been peach flowers and one should have been yellow and white. All the flowers were yellow and nothing resembled the pictures I was ordering. Shame because the delivery date and packaging was spot on.”

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Posted 8 years ago

“Did not include message so the person reviewing the flowers did not know who they were from. Pretty basic stuff you would expect a florist to be on top off”

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Posted 8 years ago

“I sent a bouquet to my friend for her birthday. The flowers arrived on the correct say which is great. The gift message I wrote out was not with the delivery and so my friend had no idea who they were from. I waited a day or two and then had to ask her if she had received them to which she replied, 'glad to hear I don't have a stalker'. I then notified yourselves and had to come up with my own solution.”

Helpful Report

Posted 8 years ago

“I tried to send some feedback on the day my friend received her flowers but the form wouldn't submit. Unfortunately I have scored poor due to the method of delivery used. Not necessarily BlossomingGifts.com themselves. I was sending my friend some sympathy flowers as she has just lost her husband. They we due Friday morning. When I didn't hear from her I had to awkwardly enquire as to whether she has received them or not. She had not. In fact she didn't get them until Sunday night at 6pm. The Royal Mail driver had left them with a neighbour and not put a card through the door to let her know. This neighbour subsequently held on to them until a time convenient for her; at which point some of the flowers looked 'past their best' my friend said. I appreciate again this is not a direct reflection upon the company or their products, but I think they should be made aware in order to address it with their choice of delivery service. This could have been avoided had the driver placed a card through the door as I believe is standard procedure. Many thanks.”

Helpful Report

Posted 8 years ago

Hi Jodie, Thank you for your valued feedback. We are so sorry to learn that you were disappointed with the courier used by Blossoming Gifts. We highly prioritise customer satisfaction and will be passing your details on to our customer service team. They will contact you directly to resolve this issue. We apologise for the inconvenience and distress caused by this matter and thank you for your patience at this time. Kind regards, Blossoming Gifts team

Posted 8 years ago

“The flowers weren't delivered to my mother on her birthday, despite me ordering them before the cut off point the day before. The driver said the address couldn't be found but nobody called me for directions or help. The company did send out an upgraded bunch of flowers the following day but they did not arrive until 2 days after her birthday. The company dealt with my complaint quickly and efficiently but I was disappointed by the courier company they used and I probably wouldn't use them again.”

Helpful Report

Posted 8 years ago

Hi Katrina, Thank you for your valued feedback. We are so sorry to hear you were disappointed with the courier delivering your bouquet ordered with us at Blossoming Gifts. We take all complaints of this nature seriously and prioritise customer satisfaction highly. We are glad to learn that this issue has been resolved. However, we apologise sincerely for the initial disappointment and any inconvenience caused by this matter. Kind regards, Blossoming Gifts team.

Posted 8 years ago

“When first ordering the flowers for my mums birthday they arrived looking nothing alike I emailed the company and they were kind enough to give me a free bunch of my choice although the service was a little poor to start of with they soon managed to turn it around.. My mums new bunch will be arriving tommorow so look forward to seeing them”

Helpful Report

Posted 8 years ago

“Made spelling error on gift card,emailed within 2 minutes of placing order to ask for change. Told next day order had already been made and no changes, but flowers were not due to be delivered for 24 hours! Poor customer service would not use again”

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Posted 8 years ago

“Roses were fantastic. Was quite annoyed that the chocolates where not incuded.”

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Posted 8 years ago

“Flowers died within 2 days of delivery”

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Posted 8 years ago

“Whilst very happy with the price of the items at the point of initial purchase, and a successful delivery window and journey, I felt grossly hard done by given the scale and quality of the flowers that I received.”

Helpful Report

Posted 8 years ago

Hi Sam, We are very sorry to hear that you were not happy with your flowers. All our flowers are guaranteed freshness for 7 days and if there is ever an issue with a bouquet delivered from us, we recommend you contact our customer services team within 7 days of receipt, and they will be more than happy to assist you. We have forwarded your order details today to our customer services team, who will contact you to resolve this matter for you. Kind regards, Blossoming Gifts Team

Posted 8 years ago

“The flowers which were ordered were a lot smaller than in the picture on the internet and not very good value for money. I did send an email to express my disappointment and was asked to send a photo in, which i did and have not heard anything since.”

Helpful Report

Posted 8 years ago

Dear Louise, Thank you very much for your feedback. We are so sorry to learn about your disappointment with your bouquet. I have alerted our customer service team that you have sent in photographs and I can assure you we will be in contact as soon as possible to resolve this matter. We apologise for the inconvenience and distress caused by this issue and thank you for your patience. Kind regards, Blossoming Gifts team

Posted 8 years ago

“The flowers were lovely but I forgot to put who they were from I realised my mistake straight after ordering but when I rang back I was told the order had already gone through. They were ordered well in advance so surely their is some way to correct any errors.”

Helpful Report

Posted 8 years ago

Dear Jackie, Thank you very much for your valued feedback. We are so sorry to hear about your disappointment with your ordering experience. I have checked our system and your flowers were ordered for next day delivery. Any order that is for next day delivery takes full priority and is actioned almost immediately to ensure it reaches your recipient on time. Therefore, the order will have been processed with the gift message you submitted, so our team would not have been able to rectify this. Again, we apologise for the inconvenience. Kind regards, Blossoming Gifts team

Posted 8 years ago

“Poor quality for the price, roses dead after one day, not impressed at all”

Helpful Report

Posted 8 years ago

Hi Nicola, Thank you for your valued feedback. We are so sorry to learn about your disappointment with your Blossoming Gifts bouquet. All our flowers are shipped in bud to maintain longevity and have a 7 day freshness guarantee. As a result of this, our customer service team will contact you to ensure that this matter is resolved to your satisfaction. We apologise again for the inconvenience and thank you for your patience. Kind regards, Blossoming Gifts team

Posted 8 years ago

“The card that was sent with the flowers did not have my message on it so my friend did not know who they were from and had to text all her friends to find out !”

Helpful Report

Posted 8 years ago

Hi Mandy, Many thanks for your valued feedback. We are so sorry to hear that your gift message was not delivered with your flowers. Our customer service team have received your details and will contact you shortly to resolve this issue. Again, we apologise for the inconvenience. Kind regards, Blossoming Gifts team

Posted 8 years ago

“Flowers died within two days, will not be ordering from here again!”

Helpful Report

Posted 8 years ago

Dear Megan, Thank you for your valued feedback. We are so sorry to learn about your disappointment with your Blossoming Gifts bouquet. We take pride in using the freshest stems. All our flowers are shipped in bud to maintain longevity and have a 7 day freshness guaranteed. Furthermore, we shall pass all your details over to our customer service team who will contact you directly to resolve this issue accordingly. Please accept our sincerest apologies for the inconvenience. Kind regards, Blossoming Gifts team

Posted 8 years ago

Blossoming Gifts is rated 4.6 based on 3,776 reviews