This was my second order with blinds 2go. With my first order I had no issues, the blinds worked perfectly. My second order arrived and I noticed that there was a chip in the front panel, once I had finished putting the blinds up. I tried them out only to find that the tilt functionality for the slats was not working. After contacting their support they asked for another picture of the blinds to show more of the blind where the defective area was. After supplying this information to them they stopped replying to my emails. I sent a further two emails after this point and have received no communication from blinds 2go regarding this matter for three weeks. I've even tried their live chat on their website where I was also ignored. I will not be using them again and will make sure none of my friend or family use them in the future.