Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,990 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Ordered about 3 weeks ago and still not arrived :-(”

Helpful Report

Posted 6 years ago

Hi Michelle, I'm sorry that you haven't received your card yet. I can see your order was processed and sent out so I can only assume it has been lost in the post. Could you send an email to help@bladderandbowel.org confirming your full postal address and I'll get another one sent out to you. Kind regards B&BC Team

Posted 6 years ago

“Being a taxi driver i have tried at so many places mini markets including " Spar, mcolls, premier, garage,s. Unfortunately they all refused me to use their toilets with a excuse that i do not have my name and photo on the card. So it did not help me.”

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Posted 6 years ago

Hi Shamraise, I'm sorry that you've had some negative experiences so far, however I urge you not to give up using it. It is important to note that the card does not guarantee access to toilets, but is designed to quickly and discreetly motion the need to use the facilities. The more people that use them the more recognised and accepted they will become. Even if you are refused access in the first instance you may be opening the door for the next person who uses one. I do hope that you continue to use the card and have some more positive experiences. Kind regards B&BC Team

Posted 6 years ago

“Ordered but nothing ever came.”

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Posted 6 years ago

Hi Kim, I'm sorry that you haven't received your card yet. I can see your order was processed and sent out so I can only assume it has been lost in the post somewhere. If you could send us an email: help@bladderandbowel.org with your full postal address and I will get another card sent out to you. Kind regards B&BC Team

Posted 6 years ago

“It is very hand to use when your out and in the pub when you want to go to the toilet I have being used mind”

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Posted 6 years ago

Hi Theresa, Thank you for your review. The comment that you have left seems to be fairly positive although you've only given us 1 star. If there are areas that you feel we could improve then we would love to hear them. Just send us an email, help@bladderandbowel.org. Thanks B&BC Team

Posted 6 years ago

“Details of public toilets does not always down load which can cause added stress to the situation”

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Posted 6 years ago

Hi, Thank you for your review. We know the iOS App has a few issues and we're working hard to try and improve it. I'm sorry that you've had a poor experience with it so far. Kind regards B&BC Team

Posted 6 years ago

“I haven’t received mine as yet and sent for it so long ago I’ve forgotten, yet I know of someone who applied for one and got it within two weeks.”

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Posted 6 years ago

Hi Karen, I apologise that you haven't received your card yet. If you could send an email to us, help@bladderandbowel.org confirming your full postal address, then I can take a look into what has happened here. Kind regards B&BC Team

Posted 6 years ago

“We never received our cards to print out. We've been waiting for over 3 weeks.”

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Posted 6 years ago

Hi Tara I apologise that you haven't received your card yet. If you could send an email to us, help@bladderandbowel.org confirming your full postal address, then I can take a look into what has happened here. Kind regards B&BC Team

Posted 6 years ago

“not received my card yet? thanks”

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Posted 6 years ago

Hi Steve, I'm sorry that you haven't had your card through yet. If you could send an email to help@bladderandbowel.org with your full postal address and I can take a look into it. Kind regards B&BC Team

Posted 6 years ago

“Unfortunately I have not received my card yet!”

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Posted 6 years ago

Hi Janice, I'm very sorry that you haven't received your card yet. If you could send an email to help@bladderandbowel.org and confirm your full postal address I will take a look into the situation for you. Kind regards B&BC Team

Posted 6 years ago

“Applied twice for card and still no card received! Was a big relief to know I would have this card, to help my often urgency when out and about by giving me support and a sense of relief, but now equally dissapointed at your ordering system failing. Re your website; a fantastic help being able to pin point nearest facilities, although Confused as to why it only mentions certain facilities when others around? Your website does not make it clear why some are mentioned and some not? Also your website does not mention nor make it clear if your card, should I receive one, be recognised only by certain outlets/ restaurants or by all and whether your card is a recognised orgsnisation to which any outlet would or should not refuse as it would be equally embarrassing if on presenting your card i were to be told we do not have public facilities! On attempting to phone your organisation to ask all of the above, I constantly receive your answering service, that you are having a high level of calls, please call back? I doubt this being the case and suspect more like theres nobody in your one man office or at home to take calls. So all in all, not a very good support system to us poor sufferers! Regards”

Helpful Report

Posted 6 years ago

Hi Lydia, I'm very sorry that you haven't received your card yet. I can see your first application was processed and sent out so I can only assume that it has been lost in the post somewhere. Your second application was only made two days ago and would have been processed yesterday so should arrive in the next couple of days. With regards to finding the nearest facilities, we are still working on building out our database to include as many places as possible. As I'm sure you can appreciate it takes time to do this and is an on-going process. The card can be shown in anywhere when you are out and about although it does not guarantee access to a toilet, it merely helps explain and potentially avoid a potentially embarrassing situation. Unfortunately, we aren't able to hold a list of places that have been shown to recognise the card and as more and more people use it and spread the message we would have to be constantly updating it. We're trying to find a suitable solution to this currently. I apologise that you haven't been able to get through to speak to anyone on the phone - if you need something urgently please do keep trying to call and if you get the answer phone please leave a message and someone will call you back. Our services are offered completely free and with more than 2 million people visiting our website every year we have a lot of enquiries to deal with. While we endeavour to respond as quickly as possible, some times it is not always possible and will take some time. I understand you feel let down at the moment and again I apologise again for the inconvenience caused. I hope the above sheds some light into the situation and helps answer some of your questions. Kind regards B&BC Team

Posted 6 years ago

“I am unable to comment fairly as I did not receive my card, despite being asked to review.”

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Posted 6 years ago

Hi Victoria, I'm very sorry that you haven't received your card yet. If you could send an email to help@bladderandbowel.org with your full postal address and I can take a look into it for you. Thanks B&BC Team

Posted 6 years ago

“Not received it yet 😟”

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Posted 6 years ago

Hi Gary, I'm sorry you haven't received your card yet. If you could send an email to help@bladderandbowel.org with your full postal address and I can double check what has happened with it. Kind regards B&BC Team

Posted 6 years ago

“Not received the card yet and ordered over two weeks ago.”

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Posted 6 years ago

Hi June, I'm sorry you haven't received your card yet. If you could send an email to help@bladderandbowel.org with your full postal address and I can double check what has happened with it. Kind regards B&BC Team

Posted 6 years ago

“It would be nice if I actually got it by now !”

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Posted 6 years ago

Hi Pamela, I'm sorry that you haven't received your card yet. If you could send an email to help@bladderandbowel.org confirming your full postal address and I can take a look into it. Kind regards B&BC Team

Posted 6 years ago

“I ordered my card two weeks ago but it still hasn't arrived. I re-ordered it last week so hope to receive it soon.”

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Posted 6 years ago

Hi, I'm sorry that you haven't received your card yet. Your first order was processed and sent out so I can only assume it got lost in the post. If your second card doesn't come through in the next few days then please send an email to me help@bladderandbowel.org and I'll take a further look. Kind regards B&BC Team

Posted 6 years ago

“2 weeks later I am still waiting to receive card.”

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Posted 6 years ago

Hi Irma, I'm sorry you haven't received your card yet. If you could send us an email (help@bladderandbowel.org) with your name and full postal address I'll get another one sent out to you.

Posted 6 years ago

“I haven't received card yet”

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Posted 6 years ago

Hi Parveen, I'm sorry that you haven't received your card yet. If you could send your name and full postal address to help@bladderandbowel.org then we can take a look into where the card has got to. Thanks B&BC Team

Posted 6 years ago

“I haven't received my card and I am extremely disappointed.”

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Posted 6 years ago

Hi Lisa, I'm very sorry that you haven't received your card yet. If you could send an email to help@bladderandbowel.org with your name and postal address and we will take a look into it. Thanks B&BC Team

Posted 6 years ago

“As I have still not received my card yet.”

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Posted 6 years ago

Hi Audrey, Sorry that you haven't received your card yet. Would it be possible for you to drop us an email help@bladderandbowel.org with your full name and address that you put to receive the card and we can take a look to see what's happened. Kind Regards B&BC Team

Posted 6 years ago

“have not recieved card for mr a d odonnell.”

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Posted 7 years ago

Hi Mr ODonnell, I apologise that you haven't received your card yet. I can see your order on the system so can only assume that it has been lost in the post. I will get another one sent out to you asap. Apologise again for the delay. Kind regards B&BC Team

Posted 7 years ago

Bladder & Bowel Community is rated 4.6 based on 10,990 reviews