Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.63

4.6 Rating 10,990 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still havnt recieved my card yet”

Helpful Report

Posted 5 years ago

Hi Caroline, We're sorry your card didn't arrive, they usually do within a few days. Please can we ask you to pop your details onto our replacement card form and we'll get a new card out to you asap. https://www.bladderandbowel.org/help-information/just-cant-wait-card-replacement/ With thanks and kind regards B&BC

Posted 5 years ago

“I’m afraid I haven’t received a card yet.”

Helpful Report

Posted 5 years ago

Hi there Wendy, We're so sorry to hear your card didn't arrive. They usually do within a few days, so we can only apologise for the inconvenience this may have caused you. The quickest way to get a new card to you is for you to please fill in a replacement card form: https://www.bladderandbowel.org/help-information/just-cant-wait-card-replacement/ We'll then get a brand new card out to you asap. With thanks and kind regards B&BC

Posted 5 years ago

“I have not received my card, I had an email saying it had been sent out over a month ago, but it never arrived. As someone who is embarrassed to talk about my illness, especially when it has caused me to have accidents in public, I am really disappointed that the card has not materialised.”

Helpful Report

Posted 5 years ago

Hi Laura, We're so sorry your card didn't arrive, we're currently reviewing our processes so hope that we will be able to prevent this in future. For now can we please ask you to pop your details onto this form, and we'll issue a new card to you asap: https://www.bladderandbowel.org/help-information/just-cant-wait-card-replacement/ Apologies for any inconvenience caused. Kind regards B&BC

Posted 5 years ago

“Still waiting on my card”

Helpful Report

Posted 5 years ago

Hi there Mary, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“I haven't received it yet”

Helpful Report

Posted 5 years ago

Hi Pamela, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“I did not receive my replacement card please can you resend me a replacement card”

Helpful Report

Posted 5 years ago

Hi there Evey, Thank you so much for taking the time to flag this, and we're sorry to hear it - your card seems to be hiding from us! Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. We apologise for the inconvenience. With many thanks, B&BC

Posted 5 years ago

“Have not received my card after really looking forward to using it instead of having to explain etc”

Helpful Report

Posted 5 years ago

Hi David, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“My card never arrived”

Helpful Report

Posted 5 years ago

Hi Louise, We're so sorry to hear this. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. Apologies for any inconvenience this has caused you. With many thanks, B&BC

Posted 5 years ago

“I never received my 'Can't wait' card from the Bladder and Bowel community.”

Helpful Report

Posted 5 years ago

Hi Claire, We're so sorry to hear your card didn't arrive! Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order, and get a new card sent out asap. With many thanks, B&BC

Posted 5 years ago

“I never received any key or card or replies from yous”

Helpful Report

Posted 5 years ago

Hi there Carmen, We're sorry to hear your card didn't arrive - and that you didn't get any response when you tried to get in touch, we are reviewing our processes, so will consider this feedback as part of that review. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. We'll then get a new card out to asap. With many thanks, B&BC

Posted 5 years ago

“Can't review as have not received it yet”

Helpful Report

Posted 5 years ago

Hi John, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“I still have NOT received the card!!!”

Helpful Report

Posted 5 years ago

Hi Ian, We're really sorry to hear this, and you must be very frustrated. Please can we ask you to help us trace your order (it's clearly hiding from us!) by emailing us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. Apologies for any inconvenience this has caused you. With many thanks, B&BC

Posted 5 years ago

“Did not receive it”

Helpful Report

Posted 5 years ago

Dear Harmony, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“cant review something i never received”

Helpful Report

Posted 5 years ago

Hi Barry, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“My card did not arrive !”

Helpful Report

Posted 5 years ago

Hi Sandra, We're sorry to hear your card didn't arrive. Please can you email us at jcw@bladderandbowel.org with your name, email and postal address (as used on your original application) and we'll be able trace your order. With many thanks, B&BC

Posted 5 years ago

“I haven't received my card as of yet? Hopefully will arrive soon as it's been a long time now since I requested 1.”

Helpful Report

Posted 5 years ago

Hi there Christopher, As your order was a long time ago we'd suggest that you kindly take the time to complete the replacement card form on our website, this will ensure a new card is sent out to you as soon as possible: https://www.bladderandbowel.org/help-information/just-cant-wait-card-replacement/ We apologies for any inconvenience caused. Kind regards B&BC

Posted 5 years ago

“Still not received the card. It's over a year now”

Helpful Report

Posted 5 years ago

Hi there Olivia, Please can we ask you to complete your details on our card replacement form, so that we can get a new card out to you ASAP? https://www.bladderandbowel.org/help-information/just-cant-wait-card-replacement/ We apologise for any inconvenience caused. With thanks and kind regards B&BC

Posted 5 years ago

“Only a poor review because I have still not actually received a card which I am very disappointed about. Regards Colin”

Helpful Report

Posted 5 years ago

Hi there Colin, We're so sorry to hear your card didn't arrive - please can you email us with your details (as on your original order) to jcw@bladderandbowel.org so that we can trace your order? We'll get a new card out to you ASAP. With thanks and kind regards B&BC

Posted 5 years ago

“Hasn't arrived so improvement needed I think”

Helpful Report

Posted 5 years ago

Hi Ricky, We're aware of this and apologise for any inconvenience. We're actively improving our process to ensure this doesn't happen - your order is clearly hiding from us! Please can we ask you to email us at jcw@bladderandbowel.org with your details (as on original order) and we'll be able to trace your card, or send a new one out to you asap. With thanks and kind regards B&BC

Posted 5 years ago

“I have not received the card yet”

Helpful Report

Posted 5 years ago

Hi Sheila, We're sorry to hear this. Can we suggest that you pop your details onto our replacement card form, and we'll get a new card out to you ASAP: https://www.bladderandbowel.org/help-information/just-cant-wait-card-replacement/ Apologies for any inconvenience caused. With thanks and kind regards B&BC

Posted 5 years ago

Bladder & Bowel Community is rated 4.6 based on 10,990 reviews