“I ordered a men's hooded jacket. It arrived on time. The jacket is well-made, warm and nicely finished. The fit is good, although, in terms of the arm length, I would have to have returned the item if it had been any shorter.”
“I was sent the wrong gloves!! However,the way it was dealt with was so kind,professional and efficient that I forgive whoever the new packer was for the mishap!! Lovely,friendly person at the other end of the phone/email and I love my mittens. Beautifully made. Gorgeous product.”
“I really like this hat design. This order was to replace a previous identical one that I bought a few years ago. Was glad to see it still available but slightly disappointed that the wool is much thinner than last time. Still a great comfy hat - just different yarn weight.”
“Thank you so much, my pixie hood woollen jacket is perfect, really well made and good quality. The customer service was first class, checking that I had ordered the correct size. The jacket arrived well packaged and quickly.
I will be ordering more items from Black Yak, as finding a real ethical and quality clothing company is what I've been looking for”
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