“Having bought hat and gloves while on holiday I looked up and ordered some items on line after returning home. Delivery was prompt, packaging (or lack of) impressive, and good that what you sell is good quality, fair trade and does what it says on the tin. Thanks, and best wishes, you seem to have the right combination of personal touch and professionalism.”
“Bought two beanies and am delighted with both. Colours true to the website photos and they're perfect for hillwalking. Nice cosy fit too and not itchy (unlike most of the wool items I've bought in the past) - and they arrived quickly. Great service. Will buy from Black Yak again.”
“Lovely jacket, brilliant personal service, they contacted me for measurements so they could check for the best fitting. This is the 3rd buy from Black Yak. Well worth it.”
“LOVE these clothes!! It's the second time I've ordered from Black Yak, and, just like the first time, the clothes arrived quickly, and are fantastic :-) Thank you.”
“A wonderful jumper which is very warm with bright colours (exactly like the image). A very good quality item. Customer service was outstanding with questions asked to ensure correct sizing etc. Delivery was when expected. Item was wrapped in paper rather than plastic which was extremely pleasing. Thank you.”
“Great customer service. They suggest you indicate your measurements so they can find the right garment for you and it works perfectly. I mentioned what look I wanted, an oversized/dress type look and they were very quick to point out that I needed a smaller size and could benefit from having one made longer than others.
Quick, prompt, polite, helpful, considerate communication and replies.
BEAUTIFUL colours on my rainbow jumper and scarf. They truly do 'spark joy'. SO comfy and warm. Great quality.
Fair trade, ethically sourced, sustainable items with amazing customer service and. What more could you ask for?”
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