Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,902 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,902 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Very easy to use, I am not good with technology, so happy with this website.”

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“Website was very easy to use , no problems with order going through.”

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“Easy and uncomplicated to make an order at Direct4Pet.co.uk/Black Cat Medicines..terrific.”

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“Easy to use site, good communication as to progress of order & delivery”

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“Easy to use and great prices”

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“Very easy to use being a 1st time customer.”

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“A very easy website to use.”

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“Right product good value quick delivery ,superb.”

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“Unfortunately he is still scotching so going to buy another from a chemist”

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“I now always buy my cat's medication here. Easy to order ( you need a prescription from your vet) and efficient free delivery. Under half the price of my vet, even with the prescription cost!”

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“Amazing price super fast despatch - very happy”

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“All I can say is, great service, extremely quick delivery, clearly not used the product yet, as it's just arrived well packaged and accurate delivery time, in less than 20 hours after order. Well done 👍”

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“I have used Direct4Pet/ Black cat Medicines several times and each time ordering has been a quick and easy process. The delivery is also very reliable and speedy. I am very pleased with this company's online services!”

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“It was easy to find what i was looking for and really good competitve prices too. Delivery of products was within the time scale they gave and in perfect condition. Thank you”

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“Really good price on the biodegradable dog poo bags. However I ordered 2 lots of 500 which should of been 20 packs of 50. Although I only recieved 19 packs. I emailed the company using my order ID twice explaing that we were a pack short. I've heard nothing back, no message, no email. So a good price for a decent product but no service afterwards.”

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“Purchasing was easy but I am yet to actually receive my order. Amazon shipping appeared to collect and from seller and then immediately state it was undeliverable and should contact seller. They have advised they are sending replacement but I am still waiting.”

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“Where is our delivery of birdfood? It should have been delivered Monday 30th. We have been in the house for the past 3 days. Can you tell us when it will be delivered?”

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“Great site , easy to navigate . Great communication .Best prices always fast delivery 😁”

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“Very good, service is excellent”

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“Easy to use, great prices fast delivery.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,902 reviews