Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,208 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 20th July 2026

223

Anonymous

Anonymous // 01/01/2019

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“This company is amazing. I typed my email address in wrongly so emailed them. Got a reply straight away and they changed it immediately. Very quick delivery on what I ordered and free delivery too. Would definitely recommend.”

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“So easy to use. I just searched hedgehog food. Different varieties came up but I am a regular buyer of brambles as our hedgehogs love it and we can't keep up with them... so I dare say this wont be our last order.”

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“Easy to order, free post and packaging. Delivery was super quick. 100% happy customer.”

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“The website is xtremely easy to use, I have used this website a few times now and will continue to do so, would definitely recommend.”

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“Delivery useless”

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“My website purchase was very easy thank you. I purchased Dentihex (Dentisept) Adhesive Oral Paste 20g which works really well at keeping my dogs oral issues at bay.”

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“Easy to purchase, the product came quickly too :)”

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“ME @ BOB MY 4 YEARS YOUNG ENGLISH BULL TERRIER WOULD EXPECT NOTHING BUT THE BEST FROM A LANCASHIRE BASED COMPANY WE ORDERED WITH EASE ON A SITE THAT DOES WHAT IT SAY ON'T TIN NOW WE KNOW ABOUT YOUR OUTFIT WE'LL PROBABLY BE BACK IN'T FUTURE ALL'T BEST FOR NOW & KEEP UP THE GOOD WORK MARK & BOB LBBT Lancashire's Best Bull Terrier.”

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“Good price and quick delivery- very good”

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“Very satisfied. Product was just what I wanted & arrived early in excellent condition.”

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“Literally only ordered about 9 hours ago and I received a email to say that they have sent the order out on delivery to royal mail I swear even amazon or Ebay aren't this quick will recommend highly I will be only using them for anything pet related in future 10/10 I will say yes that it's been delivered quickly but haven't had it yet but am fully reassured tha they have sent it already”

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“Very quick”

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“Easy to order. Good price and delivered quickly. Very happy thank you x”

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“Placing the order was so easy. The Company made us aware of the time frames for delivery all through the purchase process. Excellent service. Will definitely use again and recommend.”

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“This was a very easy website purchase”

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“Easy to use and great prices too”

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“I’d give zero stars if this were an option. Awful service and awful lack of communication. I paid for an item and one day delivery as I needed the item quickly. I received a confirmation or order email and the payment was taken. The following day I hadn’t received the promised confirmation of dispatch so I contacted them. They replied saying the item is not in stock and said they have refunded me, although I haven’t received this. They couldn’t explain why th et had sold something that wasn’t in stock or why they had promised one day delivery on an out of stock item. They then said they’d found the item and wanted another payment but couldn’t answer when I would receive it. Absolutely useless. Now I’m left with a pet who needs this item but who is going without due to direct 4 pets incompetence.”

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“My cat has renal problems and it has been so hard to find a food he likes. He eats the whole lot and looks for more. So glad I found this food as it could literally save his life.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 4th October 2024

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“Easy website, quick purchase, no postage and cheaper than you konw who, whats not to like?”

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“I ordered 2 items (flee treatment and household flee spray). By mistake I had selected dog flee treatment and not cat treatment as required (I’m not sure how but I did) after nearly a week, I had not received shipping confirmation. At this point I emailed Direct 4 Pet. After emailing them I received one email message to say someone would be in touch and then straight after another email to say my order was cancelled due to the mistake. I still need the 2 items and I am yet to receive any refund! No one has made contact with me as this could have been resolved easily, I’m sure. Very disappointing as I had read so many good reviews before in placed my first order!”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,208 reviews