Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Easy access to order and prompt delivery”

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“they wanted to write a review before i even got sent the package lol”

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“Ordered some raspberry leaf tablets for my dog using the amazon next day delivery because we’d ran out. Expected them to come the next day.. 2 days later they arrived. She had to miss two days of these tablets so we are not happy at all and will not use direct4pet ever again.”

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“Very easy to find and place my order!”

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“They were great. Good products at good prices. I asked them a question and they responded quickly and professionally. Thanks!!”

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“Placing the order was very easy, and payment was also made easily. The delivery from Amazon was delivered very quickly and on time. The delivery driver was very polite and dropped off at the correct place.”

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“I found the website difficult to use. Information kept reverting back to default. It was irritating and frustrating.”

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“Website was easy to use, delivery was prompt, will definitely buy from Direct4Pet.co.uk again in the future.”

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“Easy to order and good prices. Incredibly fast delivery. Very impressed.”

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“Website easy to use and place order, and order was feluvered on time as promised.”

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“Very good website, great value products fast delivery will definitely buy from again 👍”

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“My order arrived late even though I had paid for express delivery, as unfortunately they failed to post it out on time! They did refund my shipping cost, but only after I complained & it’s definitely not the point when you’re in need of a product quickly! Then, after having to wait longer for my order, it arrived & was unfit for purpose! So, now I have to chase them down for a full refund! Basically, a pointless, frustrating & time wasting experience!”

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“Ordering was very easy and prices comparable”

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“I ordered through Amazon not through your website”

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“Ordered from here as my current supplier had no stock,Web say order before 4pm for next day delivery. I ordered Monday night paid extra postage for delivery Wednesday, had no shipping email tried phoning and sent 2 emails 1 to each email address had no reply back. Had amazon shipping email last night for delivery today, I've had to give my dog some raw of my other dogs food which she shouldn't have as she has allergies this is the only dog food she can have. Won't be using again and hope my food does turn up today”

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“Easy to order,was kept informed of progress of my order,delivered as stated 👍”

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“Pleasant Service will use again .”

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“Website was very easy to use. Delivery was free and arrived early.”

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“Very well done day early”

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“Website ordering was same as any other website. Product however turned out to be poorly designed. Sides of the dog bowl were flexible and due to shape difficult to wash and dry so only used once.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews