Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always quick delivery ..can always rely on it coming fast when iv forgotten to order on time...”

Helpful Report

“Really easy to order from the website - clear messages and charging. Would recommend>”

Helpful Report

“Reply swiftly and politely via email communication. Quick and reliable service.”

Helpful Report

“Very easy to order from website. Good communication from the company regarding order. Only ordered yesterday so not been delivered yet but you have told me it's on its way.”

Helpful Report

“Great experience and very competitive price with fast delivery - very efficient. Well pleased and would recommend.”

Helpful Report

“My cat has Kidney disease and I buy her medicines online. I try to make sure I don't run out - but sometimes it gets close. But I get peace of mind by how quickly Direct4Pet confirm and despatch the order. That's important when you're looking after sick animals.”

Helpful Report

“Initially, I would have given this webshop 5 stars. Great prices, subscription arrived on time, however, last months delivery still hasn't arrived, though payment taken, and there has been no notification from the shop. Not pleased, as my dog is quite reliant on this suppliment, so have to rush to a pet shop tomorrow. Currently awaiting reply from customer support, whilst this months payment has already been taken.”

Helpful Report

“It was very easy to order via the website. The price was very competitive and delivery very speedy. All in all a very good experience which I hope to repeat in the future.”

Helpful Report

“Excellent service. Sorted prescription for me at a great price. Thanks very much”

Helpful Report

“Direct 4 Pet my order was received and dispatched superfast and extremely efficient and very good value. I cannot thank you enough. Well, definitely do business with you again”

Helpful Report

“Upload a picture of your prescription, plenty of different payment options and it’s on its way.”

Helpful Report

“Really easy to view and use. Will definitely buy from you again 😁”

Helpful Report

“Very easy to order an item”

Helpful Report

“Very happy with the website and with the prompt delivery.”

Helpful Report

“very easy ,good website , thank you”

Helpful Report

“It was easy but you dont see what you have purchased until the confirmation email. So you need to change that as its a bit odd.”

Helpful Report

“Easy upload prescription send fast brilliant”

Helpful Report

“First use for prescription item for my cat. Delivery 1st class. Item half price of purchase at vets. Will use again.”

Helpful Report

“So much easier to download the prescription”

Helpful Report

“Best prices for pet supplies and lowest price for shipping. Very easy to place order and good communication on progress of order”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews