Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,375 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the easiest websites I have ever used excellent”

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“Very straightforward to order online”

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“Great find. Fast dispatch, and Items were packed nicely and arrived in good condition. Also the products were at a very good price, better than my local shops.”

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“Black Cat’s sales & after sales service arare second to none…… Excellent!”

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“Always Deliver's.... Good price's and Good service... Can't fault it....”

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“Fast, efficient, delivery, Easy, straightforward website to order, would highly recommend.”

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“Easy Peasy :-)”

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“Excellent service and delivery. Thank you.”

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“A great product, superb communication and fast delivery. The website was easy to use and I will be using Black Cat again.”

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“Hasn’t arrived after 5 days and more expensive than other outlets.”

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“Found what I wanted, ordered and confirmed within minutes. No unnecessary promotion "of other things you might like" so all good. Apparently the order is on its way. Happy bunny ( lurcher actually)”

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“Always informed when subscription order is due and given the opportunity to amend it.”

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“This was my first order from Direct4Pet.co.uk/Black Cat Medicines and I have to praise them for the amazingly easy ordering process. The item I required was in stock and available in the quantity I needed and the product description and usage info was clearly written. The check out process offered a number of payment methods and my chosen one was amongst them which cheered my heart. The offer of free delivery for those not needing expedited delivery was a real bonus and normally quite difficult to find these days. The sale went through without a hitch and the confirmation email and further updates have been received promptly and efficiently. Without a moment's hesitation I recommend this site for their excellent service throughout especially as they are more than willing to receive (via email) communication from the buyer regarding their order(s). I feel certain that I will most certainly buy from them again because they have proved themselves to be an excellent company. I love the name Black Cat too (by the way), being owned by a black and white cat myself. Well done all at Direct4Pet. Long may you be in business, especially as you can provide what I need for the visiting wildlife. Many thanks.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 1st August 2025

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“I found the website very easy to use. There were products I wanted but could not find, so a larger choice would be good.”

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“The website was easy to use, finding the item and paying for it was a quick and simple task. Having the PayPal option is always reassuring for me when making online purchases. The item was delivered quickly. The whole purchase experience was hassle free and would definately use this company again.”

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“what i ordered did not turn up they wont give me my money back tried to fob me off by saying i have to get in touch with tesco. wont be using tesco market place again”

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“my order of easy pills delivered on time. now look foreward to giving my cat her worm pill hidden in one of these treats. thank you.”

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“Ordered through Tesco market place so easy to place an order initially there was a slight problem on delivery but They sorted it immediately I would still use again”

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“Very easy to find the right product and very good price easy checkout”

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“I had no problems at all with your website and ordering all vey staight forward ,just waiting now for my order to be delivered”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,375 reviews