Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,412 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No fuss. Order dispatched the following day. Excellent service.”

Helpful Report

“I'm afraid I can only give a 1 star rating as although I paid extra for 24 hr delivery, it is now day 4 and I still haven't received my order. Very disappointed”

Helpful Report

“Very easy to find what I needed on the website. The ordering process was very straight forward and easy to make a secure payment.”

Helpful Report

“Easy quick and kept informed, thx!”

Helpful Report

“Thank you! you saved my cat's life, i will be using you all the time now. The best online vet's around!”

Helpful Report

“Ordered through BCM delivered very slow through Amazon!!! I could have gone through Amazon myself and got next day delivery...but was trying to spread business around.....”

Helpful Report

“Almost straight forward: the search engine didn't find the AcidEase.”

Helpful Report

“From looking to ordering found the website easy to use.”

Helpful Report

“Very easy to order and competitive price”

Helpful Report

“Fast service and no problems at all,”

Helpful Report

“The product i was ordering was cheapest with Direct4pet.co.uk. Ordering and payment was easy on the website and literally within an hour I received confirmation that my order had been dispatched via Amazon. Great service so far. Products will be here tomorrow.”

Helpful Report

“Very easy. Quick delivery”

Helpful Report

“Great customer service, I ordered the item and the customer service guys were very quick to resolve it. Many thanks again”

Helpful Report

“Item was at the best price on the net and was delivered as stated. Excellent service”

Helpful Report

“Very straightforward to use and pay.”

Helpful Report

“Sent to wrong address We’re uncontactable so couldn’t be changed”

Helpful Report

“I paid for an express service before 4 pm for my product. I had reason to do this as my dog really needed it. I paid on the Saturday but I still hasn't arrived by the end on Monday. I tried calling at 4:45pm as it closed at 5pm but the customer service was already closed. I would not recommend this retailers.”

Helpful Report

“Easy to navigate website, fantastic updates on delivery”

Helpful Report

“Easy to order great prices and quick informed delivery times”

Helpful Report

“Excellent service”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,412 reviews