Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,751 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

Write Your review

Tell us how Direct 4 Pet (Black Cat Medicines Limited) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and great price !”

Helpful Report

“I have ordered cat medicines from them through Tesco Marketplace, but Evri lost my parcel on the way. As soon as I sent an email to Direct4Pet, Black Cat Medicines about my issue, they replied straight away and offered a free replacement for me, which they have shipped same day and 2 days later I have received. I am so pleased with their customer service and will definitely order from them in the future.”

Helpful Report

“Easy site to navigate and easily found my product to purchase. Confirmation of my order and chosen delivery was instant and updated within few hours to confirm my order is on the way. I’ll definitely be using again”

Helpful Report

“Great easy site to use”

Helpful Report

“Fantastic pricing and free delivery, absolute bonus. Quick delivery. Can’t fault!”

Helpful Report

“Easy to order. However, the tracking link said parcel had been 'delivered 2 hours ago'. It hadn't. So I called direct4pet. Phone answered immediately, but was told parcel hadn't been dispatched yet. SO the tracking info. Was very poor and totally incorrect. Once the parcel was dispatched I got and e mail and Post Office to deliver info. So ive not a problem with suppliers, just their tracking info with SHOP. Ie not received goods yet, so can't comment on that.”

Helpful Report

“Ordered on the 9th, delivery lunchtime on the 11th. A day earlier that advised!”

Helpful Report

“great website for items, quick delivery, excellent customer service”

Helpful Report

“Really easy to navigate the website. and place an order.”

Helpful Report

“One of the easiest websites I have ever used excellent”

Helpful Report

“Very straightforward to order online”

Helpful Report

“Great find. Fast dispatch, and Items were packed nicely and arrived in good condition. Also the products were at a very good price, better than my local shops.”

Helpful Report

“Black Cat’s sales & after sales service arare second to none…… Excellent!”

Helpful Report

“Always Deliver's.... Good price's and Good service... Can't fault it....”

Helpful Report

“Fast, efficient, delivery, Easy, straightforward website to order, would highly recommend.”

Helpful Report

“Easy Peasy :-)”

Helpful Report

“Excellent service and delivery. Thank you.”

Helpful Report

“A great product, superb communication and fast delivery. The website was easy to use and I will be using Black Cat again.”

Helpful Report

“Always informed when subscription order is due and given the opportunity to amend it.”

Helpful Report

“This was my first order from Direct4Pet.co.uk/Black Cat Medicines and I have to praise them for the amazingly easy ordering process. The item I required was in stock and available in the quantity I needed and the product description and usage info was clearly written. The check out process offered a number of payment methods and my chosen one was amongst them which cheered my heart. The offer of free delivery for those not needing expedited delivery was a real bonus and normally quite difficult to find these days. The sale went through without a hitch and the confirmation email and further updates have been received promptly and efficiently. Without a moment's hesitation I recommend this site for their excellent service throughout especially as they are more than willing to receive (via email) communication from the buyer regarding their order(s). I feel certain that I will most certainly buy from them again because they have proved themselves to be an excellent company. I love the name Black Cat too (by the way), being owned by a black and white cat myself. Well done all at Direct4Pet. Long may you be in business, especially as you can provide what I need for the visiting wildlife. Many thanks.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 1st August 2025

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,751 reviews