Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,751 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company with a user-friendly website. Communication was clear and consistent—I was kept well-informed about my delivery. Their prices are very competitive, and I’ll definitely be using them again. Highly recommended!”

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“Swift delivery. Good value.”

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“Fantastic customer service. Quick reply when I contacted customer service regarding a mistake I made when choosing a delivery option, Chris was incredibly helpful and it much appreciated!”

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“I must admit that I was taken to this website via Google whilst searching for 2 particular food items for my dogs. Once I got there Wow the prices were great if you couldn't afford the large packs of items they offered smaller. The website itself was so easy to navigate,search,pick your items and check out. All in all a definate winner. Thank you.”

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“I had no problems at all using the new website, so easy and straightforward.”

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“Simple to use and delivered on time”

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“Quick and easy to place an order and it arrived on time”

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“Excellent service. Ordered easily & arrived two days later. Excellent value with free delivery. Will definitely buy again.”

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“Very easy to navigate the site.”

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“BRILLANT WEB VERY EASY TO DO THANK YOU”

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“Website very easy to use, so far so good!”

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“As always, excellent price and quick postage by Black Cat Medicines, thank you. Only downside was Evri - sent quickly by BCM, but sat in Evri’s depot from Saturday to Friday as our usual courier guy was on holiday. The delay has nothing to do with BCM, but perhaps they could use a more reliable courier in the future?”

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“Found what I wanted easily on website. Good selection of products. Simple to place order.”

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“First time using this company & would definitely use again. A great price, quick (free) delivery & frequent tracking updates along the way.”

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“Great website 👍 very good value for money. Really easy to find what you need , highly recommend using them .”

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“Website easy for an OAP to negotiate. Reasonable value, prompt service and no added postal charges.”

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“My purchase was simple and quick and the updates too.”

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“After Evri messed up the delivery and I never received my item, I called them and they were extremely helpful and sent me a replacement straight out directly with Amazon! Very pleased!!”

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“Excellent service. I would be happy to use this company again.”

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“Good price, easy to order, kept updated on dispatch/ delivery.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,751 reviews