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BIL Group Ltd Reviews

4.8 Rating 764 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 764 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
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Richard Van Den Bergh
Verified Buyer
“Very good as ever. Good product.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Price and delivery good”
Helpful Report
Posted 7 years ago
Gavin Young
Verified Buyer
“Delays in delivery, took a week to deliver. When rang up to chase response was poor and not helpful, and came across as its not our problem. Wheels arrived 2 days later. I have also been charged postage yet your website offers free postage on orders over £20. Order was £63 before VAT. Overall very poor experience.”
Helpful Report
Posted 7 years ago
Hi Gavin, Thank you for taking the time to review and feedback on your recent order, I’m sorry you received a poor experience. Please accept our apologies for the delay with the arrival of your parcel. The adverse weather played a huge part with the delay of delivering your order. I am Aware that goods have finally arrived to you. Our website indeed developed a bug and you should have not been charged carriage….. the carriage charge will be refunded for you. Please contact our office on 01249 822 222 should you require any further assistance, and if you have a further requirement for wheels or castors please ask to speak to a sales manager who will be happy to offer assistance and offer you a discount on your next order
Posted 7 years ago
Anonymous
Verified Buyer
“good choice of options on castors, good value, great communication and quick despatch”
Helpful Report
Posted 7 years ago
BIL Group Ltd is rated 4.8 based on 764 reviews
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