BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 671 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 671 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service sincere and honest advice when I called to clear up a matter regarding a scam email demanding delivery postage from another company (unrelated but caused confusion)”

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Posted 1 year ago

“fair price. delivered on time”

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Posted 1 year ago

“Good products at competitive prices. Delivered on time, great service.”

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Posted 1 year ago

“It will be better if the delivery date is advised”

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Posted 1 year ago

“Excellent website with filters that helps you choose a product effectively. Further updates on delivery and tracking would be desirable. That’s why I gave 4 out of 5.”

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Posted 1 year ago

“Good service and communications”

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Posted 2 years ago

“Slight delay in delivery (good communication). Dust cap missing off inner tube. Otherwise good.”

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Posted 2 years ago

“Could of done with knowing the ETA”

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Posted 2 years ago

“Product as discribed & arrived on time.”

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Posted 2 years ago

“Very good price. Delivery was quick, however it was dropped off at the same number in the wrong Road. Fortunately, the resident at that address was in, retrieved the package from their porch and bought it to me..”

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Posted 2 years ago

Hi David, thank you for the review. I am sorry to hear your item was delivered to the wrong address. We use third-party carriers and this is quite a rare occurrence but we will be sure to pass the feedback on to help avoid any future issues. I am pleased to hear the goods did make it to you and please do not hesitate to get in touch if we can be of further assistance.

Posted 2 years ago

“Good quality product, supplied promptly”

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Posted 2 years ago

“good service”

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Posted 2 years ago

“Cant fault the service. Polite, helpful, delivery next day. However unable to give 5 stars as the product i wanted and as advertised was no longer available. Reworking the substitute cost me another £30 in parts.”

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Posted 2 years ago

“Good service and product”

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Posted 2 years ago

“" *Please note terms and conditions apply, website orders only, valid until 31.12.2018 " Please don't send me a voucher that ran out over two years ago. Very pleased with the trucks supplied, thank you”

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Posted 2 years ago

“I wanted to order same as before but needed help. Got the help & placed order. Arrived within 2 days”

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Posted 3 years ago

“Product looks fine, but not used yet, arrived on time no problem”

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Posted 3 years ago

“Very good service. Items arrived next day. Will recommend to colleagues.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Readily understood website. I was able to pay using PayPal. The goods arrived within a reasonable time and well packed too; and were just as ordered.”

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Posted 3 years ago

BIL Group Ltd is rated 4.8 based on 671 reviews