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Bikesure Reviews

2.7 Rating 137 Reviews

44 %

of reviewers recommend Bikesure

Company Reviews

2.7

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Visit Website

Phone:

0344 381 6503

Email:

contact-us@bikesure.co.uk

Location:

East Winch Hall, East Winch
King's Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have motorbike insurance with this company for 3 vehicles and I will not be renewing next year. Part of my cover includes breakdown and roadside assistance however when I had a puncture lastnight on the way homw from work I rang the helpline which is supposed to be 24/7 but was shocked to hear from 2 seperate operators that they will not be able to help me and that should phone their office between office hours. They have the worst service available and I would stay clear of them.”

Posted 2 years ago

“I used the MCN comparison website for insurance quotes and decided to go with Bikesure (Had I known they are Adrian Flux Insurance, I would not have gone with them, due to appalling customer service some years ago!!) I paid my £137.00 online for 12 months insurance immediately however, I discovered it was an elaborate SCAM! I can concur with reviews from other dissatisfied customers that this company will happily take your money online, then within a matter of hours, will e-mail you, to threaten you that they will cancel your policy and to call them urgently. When I called them to cancel my policy due to my dissatisfaction with their their online scam - They offered a refund of only £48.39 after I had paid them £137.00 less than 24 hours ago. It was only after I said I was unhappy and was going to contact the Insurance Ombudsman next, that they increased their refund to £78.39. I was told that they could not transfer me to their complaints dept, which after reading reviews on here, they don`t appear to have one, hence this poor review and my next call to the Insurance Ombudsman - Surely in this day and age of regulation this scam cannot be legal? I couldn`t be more unhappy with their attitude or business practices - beware of this scam!!!”

Posted 2 years ago

“Painfully unhelpful, inefficient. Their sister company Adrian Flux had a claim registered against me which they've since removed as it was a mistake. Sent additional proof from my partners insurance company and now they're still asking for more proof. I asked if they could not directly check with Flux or my partners insurance and they're not interested. More interested in just telling me they're going to cancel the policy instead which is super helpful.”

Posted 2 years ago

“Another Adrian Flux company trading by another name to avoid their poor reputation. Lack any customer service, overcharges and keeps money when policies are cancelled. I will be taking my money elsewhere and i would advise you to do the same.”

Posted 3 years ago

“The worst company I ever had!!!! I got a quote for bike insurance and I paid for that, next few day received an email that your policy at risk of losing or will be cancelled if I will not call them and confirm some questions!i have call them and a lady asked my some questions i haven't heard good what she asked me,she said if i not talk good English to ask one of my friend to talk with her or my policy will be cancelled,stupid lady!a friend talk with f.. lady she said I will need to pay more £113 ,or cancellation fee £60 even if my policy haven't started!RIP OFF COMPANY NOT RECOMMEND IT ANYONE!”

Posted 3 years ago

“Had to send documents. Admittedly I left it til last minute but couldn't log on to my online account, I sent to reservation the password and got into my sons account. So phoned them with my registration and they said I didn't have a policy. They've now cancelled my policy and it will cost me a lump of money to reinsure with them. Going somewhere else”

Posted 3 years ago

“Took out a policy there were only 2 options of where I kept bike, street or garage, mine is a locked compound beside house. They rang me to confirm this and said I could not have that option as it wasn't a garage, my policy went from £167 to £514 which no one is going to take so decided to cancel. Only had policy 12 hours and they are trying to charge my £60 admin and £28 cancellation absolutely ridiculous!! The lady on the phone spoke to me like a 2 year old and said it was my fault, which I admit but no orher option were offered,but surely you have a 14 day cooling off period, I understand an admin charge maybe applicable but £88 for less than 12 hours is unacceptable. When I asked to speak to a manager none available which I don't believe. Waiting to hear from the complaints department. But won't hold my breath!”

Posted 3 years ago

“Stay well clear, seems good to begin with (the deal) then they want all these details previous bills, photos of the property bike security to floor they don’t state any of this before you take the policy out and then threaten you with cancelation so within 23hrs from finding it online from go compare then received the email from bike sure about the policy, I cancelled and they took off £59.36 for cancelling the policy, Mad & Why?? As they don’t tell you when you take it out, when I spoke to them on the phone they’re not helpful, Don’t waste your time use someone else”

Posted 3 years ago

“Completed info online - accepted - took £330 and then emailed me to ring them to validate it. Gave them the same details that the named driver - my son was 22 and they said they will not cover as he is under 25. THE BEST BIT -- they then stated they would cancel the policy (not even started yet and only taken out 6 hours early) and deduct £30 cancellation fee!! Had to argue for ages before they gave up. Apparently they do not have a complaints procedure other than the unhelpful person on the phone. Do not believe what you see/get online.”

Posted 3 years ago

“Got a call 2 days after taking payment to ask questions about my policy, ive been using one of the comparison sites and been saving my details for quick quotes on different bikes for a couple of months, at the time i was working for deliveroo which stopped when i sold the 125cc to upgrade after passing my test, so when filling out the actual form for bike sure i stated no second employment, they questioned me over the phone and i stated that i do not work for deliveroo and just work full time, deliveroo was only a means for extra funds so i could buy myself a nicer bike, the lady speaks with her manager and gets back on the phone to say that my insurance is void and i have to pay the 80 pound cancellation fee with the only explanation of, "you stated on the comparison site", so why accept? Just to make me pay then cancel and make me pay the cancellation aswell? Now i have to deal with £200 ontop of my quotes due to having insurance voided. Disgusting service and despicable money grabbers, pay that little bit extra for MCE or Bennets its not worth the risk”

Posted 4 years ago

“charge me 95% of my money when cancel as i sold my motorbike just after a month renewing my policy”

Posted 5 years ago

“Sold my bike ~1 month into the policy and got a refund of ~20% of the policy value with no explanation as to why it was such a small amount. Clearly charging extortionate fees to cancel or amend policies without giving any details or justification.”

Posted 5 years ago

“They ripped me off, £60 pounds for 2 days insurance I never knew I had”

Posted 6 years ago

“Insured my bike with them yesterday, today got a text message to call cust service. I was told as I have not mentioned my 5 year old CAR claim while taking out a BIKE policy, hence I will be charged an extra £84/- I asked for the policy to be cancelled as it was not worth spending that much. I was hoping for a full refund as the policy was only bought a day before. I was told that i will be charged a cancellation fee of £30/- and 2 day charge of £44/-The total cost of the policy was £147/- for 365 days, how was this calculated, I don't know. There was no point arguing, so I accepted whatever was refunded. I should have read the reviews before. Please avoid at all costs!!!”

Posted 6 years ago

“Cancelled bike insurance with 3 months left wasn’t due a refund.i wanted to transfer new bike to remaking 3 months quoted 300 pound got it from different company for a year for 318 pounds.”

Posted 6 years ago

“I have been trying to renew for over an hour on the phone passed from pillar to post no one in the office has a clue then got told to call back never use this company”

Posted 6 years ago

“Avoid them, they are not as good as they advertised. RIP off prices and fail to give what you ask for, too many hidden charges. Lots of questions, photograph requests, paperwork requests. There was no trust at all. I asked a question and unexpectedly they cancelled my policy 2 weeks later and demanded hundreds of pounds! Even after taking a deposit from me already. Other insurers provided me the cover I required.”

Posted 6 years ago

“I believe bike sure trying to charge me £280 for changing correspondence address but keeping my bike at the same address as it has always been (my mother's address as she has a garage) is totally unreasonable as I have always had a different correspondence address to where the bike is stored. I'm also disappointed that when I asked about would it be cheaper if I moved my bike to correspondence address I was told it won't make a difference without the person actually checking. I believe charging someone roughly £80 to cancel is also daylight robbery... I'm very disappointed Then to top this off I reviewed them on trust pilot and they replied saying they would look into it and never got back to me.”

Posted 6 years ago

“Bikesure was recommended to me by Gocompare as offering comprehensive cover. I paid for an insurance policy and later received documentation for the policy. I feel the insurance offered amounts to abuse, eg insurance payouts may not be offered if the bike is stolen or damaged while not attached to a ground anchor. This would preclude any commuting or social use of the scooter. I cancelled the policy for this clause among others that left my scooter with essentially no cover and in the cancellation, lost £40.37. I blame Bikesure and Gocompare for hosting such a poor quality insurer of questionable standards. I feel hugely frustrated at this poor service in both policy terms and in the fee extracted for cancellation. I am going to be sharing this opinion on all possible platforms to educate future customers of this issue and will enquire into the legality of their insurance documents.”

Posted 6 years ago

“Called Bikesure after a crash on a Sunday. Told my insurance was put through a company who weren't open until Monday. Told them bike was damaged and that I'd smashed my hands (multiple fractures). Couldn't arrange bike recovery. Was forced to ride the bike back 130 miles in extreme pain. Complaint not dealt with. Kept telling me to take my complaint to the company they use to handle their calls. Not even a sorry.”

Posted 6 years ago

Hi Simon, Thanks for your comments. I am sorry to hear about the problems that you experienced following your recent accident and hope that you make a full recovery from the injuries you sustained as soon as possible. I can see that our complaints department have already contacted you and will therefore continue to deal directly with you regarding this matter. Kind regards Simon

Posted 6 years ago

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Bikesure is rated 2.7 based on 137 reviews