Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering and fast delivery.”

Big Furniture Warehouse 5 star review on 16th June 2023

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“Brilliant. That's really it. Apart from when u put it together it look exactly like the picture”

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“I purchased a bistro table and chair set, and a bench. One of the bench legs was cracked, so I informed B F W. They sent a replacement leg within a couple of days. So I am very happy with their customer service department. I can't really comment on bistro set and bench, as we've only had it for a few days. But it does look really good, and quite comfortable to sit on.”

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“Very pleased with my new furniture. Good value, sturdily built, fast delivery.”

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“Great price, excellent service, promptly posted…thank you, will use again👍🏼”

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“Very quick delivery, well packaged and great affordable product”

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“Worth a penny and easy installation instructions. Got it in 15 mins. Highly recommended for anyone looking for stylish storage.”

Big Furniture Warehouse 5 star review on 9th June 2023

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“Very nice piece of furniture for the money … sturdy and well built by me (female age 69) lol and the drawers and cupboard door all work nicely. Delivery was quite quick but communication from the delivery company was a bit erratic… all good in the end though x”

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“Lovely items for a really good price”

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“Just as it shows online and was easy to assemble”

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“Luvly table and chairs good fast delivery 👌 👍”

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“excellent service delivered on time and person was so helpful in putting up bed”

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“The futurea I got is spot on there was some bits missing but you replied them in the next few days thanks”

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“Very good garden seat good service”

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“Delighted with our bistro table & chairs - just what I wanted! Lovely design & the chairs are more comfortable than you might think! Fast delivery with good communication”

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“Very good quality and service”

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“The item I ordered arrived at the time I was notified and the item was very good in both quality and value. I was so delighted with my garden bench that I'm about to order another one 👌”

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“Beautiful piece of furniture. Looks very stylish and expensive. I would recommend to anyone.”

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“Very happy with the products bought. Prompt delivery.”

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“Very quick delivery tracked all the way and a lovely piece of furniture would recommend big furniture warehouse without hesitation thank you for a good service”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews