Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items dimensions were completely out (by 5cm) so was too big for the area I wanted so a complete waste of time purchasing it!”

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“Returned the item to you over a week ago so where is my refund”

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“Ordered next day delivery, took 5 days!”

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“The instructions are really poor while making the iteam”

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“The desk is far too low/the legs are far too short. With my office chair at its lowest setting, I cannot cross my legs whilst sitting at the desk. I am a 5ft 5 slim female so I cannot imagine how this desk could be suitable for anyone taller.”

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Good Afternoon, I am truly sorry to hear you are not happy with your new purchase, We do advertise all measurements on our website. I have sent you an email to resolve this for you. Kind Regards, Samantha

“Delivery was fast. But part of the item I ordered was missing so I now have an incomplete cabinet.”

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Good Afternoon, Please accept our sincerest apologies, I have requested for the required part and have sent you an email to confirm. Kind Regards, Samantha

“Unfortunately my one order of four items came out in three deliveries. One of those deliveries I am still waiting for. This has been over a week. I’m struggling to get appropriate feedback from the customer service email account. I just keep going told it will get to me. No time scales. No apology. Not good enough.”

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“Unfortunately the instructions weren’t correct for assembly of our shelves and we ended up breaking a part so bad to reorder the whole set of shelves again!”

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Good Afternoon, Please accept our sincerest apologies, If we had been made aware we could have certainly arranged for a replacement part to be sent. If you do still have the damaged item please do email us and we will have a replacement part sent to yourself so you are able to use what you have paid for. Kind Regards, Samantha

“Try not to use delivery drivers or packers who damage the parcels on delivery maybe”

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Good Morning, I am truly sorry to hear your order has arrived damaged. I have sent you an email to discuss and resolve this for you. Kind Regards, Samantha

“Unfortunately I received the wrong order. Your staff have been helpful on emails but they arranged for the wrong item to be collected and the correct order to be sent. I received it today but only half of the order has been sent. So I’ve had to email again to ask for the missing items”

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Good Morning, Please accept my sincerest apologies for the inconveniences experienced, I have raised this and will rectify this for you, I have emailed yourself to advise and will be in contact Tomorrow once I have a confirmed update. I am truly sorry for this. Kind Regards, Samantha

“The product itself was/is very good despite the fact that the instructions could be so much better HOWEVER when I purchased this cube storage unit I ordered cream fabric storage boxes. What arrived were WHITE boxes. When I queried this I was told they didn’t sell cream they sold off white. That’s a trade description issue in my opinion and they have therefore got my sale by default. Had I known I would have gone elsewhere and the company so far are relatively unconcerned and only offering a 10% refund....£1.39!!! Unbelievable and so very disappointing.”

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“Started to put item together, was ready to attach shelves and found the two sides did not coincide with each other. Had to drill 3 sets of two holes one one side to enable the shelves to be attached. Not good quality control, should have been checked before being sent out.”

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“Quick delivery Could do with better and stronger screws/joining parts. The table holes where the screws join didn’t match up. Overall have to keep the item but won’t go for a wood coffee table again.”

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“The item was not as pictured, had screws showing from the outside once constructed. Overall the material quality was also very poor.”

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“Cupboards are flimsy when built, definitely not worth the price that they were”

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“The item arrived well packaged but on removal the item was damaged. This was not done in transit and would have been obvious on packing. Sending out faulty products is not good for customer relations. Communication after was fair and a return was arranged to fit in with my day off from work. No replacement item was available.”

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Dear Customer, We are very sorry your item was faulty, we do not open and check goods here in the UK they are brand new factory sealed goods. We have a QC team overseas checking items in production and we shall check your order details and feed this back to the QC team. Once again apologies for any inconvenience caused.

“ordered the Chester draw / I have never seen such instruction before. it stated 40 minutes to put together more like 8 days + thats just sorting the parts out.. and then waiting for the bits that were missing to arrive , .. the draws dont align so closing them isn't to good,, I found this item £50 cheaper as well . which added insult to injury .. the customer service isn't great .. but reading the other review on here my complaint wasn't a one off ,so the had no interest..”

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“The quality of the furniture is good but the customer service is very poor. Delivery was delayed and delayed with no information. I phoned several times and Although the staff were pleasant on the phone and promised to get back to me non one actually took the time to do this. People accept that there can be delays but this is softened with good customer service.”

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“Havent even unpacked it yet as decorating room before building bed. Stop sending hassle reviews.”

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“TV unit arrive with missing instructions, then parts were missing, when i contacted their customer services i was advised the parts would arrive in the next 2 days, this did not happen, when i contacted them again they said it could take up to five days. unit door is broken we did not notice until put to gether. i would not order from this company again.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews