Name: Betfair
Rating: 4.70

“You owe me £52,000 you set of tramps”

Helpful Report

Posted 3 years ago

“Thieves, do what’s right! Reinstate the Trump market”

Helpful Report

Posted 3 years ago

“They settled the bets on presidential election before the on 14th December. They lured people in to place bets on Trump with very attractive odds on their exchange platform. People placed their bets thinking betfair would honour it on inauguration day when the true winner is announced. But instead they settled the bets based on Electoral Votes. The Electoral votes are yet to be certified on 6th of Jan, so in all fairness they settled the bets based on projected electoral votes. I know of no one who would have placed a bet based on "projected electoral votes". This is third world kind of scam run by a massive company in the UK. Do not trust them with your money! Scammers!”

Helpful Report

Posted 3 years ago

“They settled the bets on presidential election before the on 14th December. They lured people in to place bets on Trump with very attractive odds on their exchange platform. People placed their bets thinking betfair would honour it on inauguration day when the true winner is announced. But instead they settled the bets based on Electoral Votes. The Electoral votes are yet to be certified on 6th of Jan, so in all fairness they settled the bets based on projected electoral votes. I know of no one who would have placed a bet based on "projected electoral votes". This is third world kind of scam run by a massive company in the UK. Do not trust them with your money! Scammers!”

Helpful Report

Posted 3 years ago

“Betfair closed a £1.7b market on the US 2020 Presidential Election before the winner had been officially named - and during massive fraud legal cases. Millions of Trump backers around the world have been robbed of their potential winnings and stakes. Disgraceful and fraudulent call on the part of Betfair. They are as bad as the rest of them. Time for genuine and honest sportsbook to rise up from the ashes. Betfair is not a trustworthy company.”

Helpful Report

Posted 3 years ago

“I bet for the Next president that's what I placed my money on and you settled a switch the name of the Bet and everything absolutely Criminal I'll be seeing them in court. Scam Artist don't use this website you'll get shafted.”

Helpful Report

Posted 3 years ago

“They settled the US presidential election while there on going lawsuits and investigations into fraud and stated no future events will change the settlement. So what happens if the Biden electors votes were voided and given to Trump? That changes the resulys. The election is under dispute and they already settled the markets. It makes them look so uninformed.”

Helpful Report

Posted 3 years ago

“They decide in their favor, even if the facts say something else. Also, their T&C is sh1tty”

Helpful Report

Posted 3 years ago

“Mislead and fraud on US Elections 2020”

Helpful Report

Posted 3 years ago

“Genuinely don’t know where to begin Genuinely don’t know where to begin, I don’t...I’ve never witnessed anything like it. Deposited a tenner, had a crack at bingo and won. Wagered x amount and my winnings were then cash. Cashed out, logged back on to be told my account was closed. Oh. So off to live help I go, asking if it’s possibly because of a verification issue, as that’s happened before on other sites with photo ID and the rest Nope, closed on business grounds, we will be retaining your £140 but you can have your tenner back pal, how does that sound...erm right, so why? “We can’t tell you, T’s&C’s said we could do this and you agreed so 🤷‍♂️ Furious does not come close. 100s of people online saying the same thing, some for 1000s of pounds. I’ve not had ANY correspondence, no email to tell me it was closed, no letter, nada, zero, zilch. Seems they can close accounts when they want to. I asked to escalate it further, a proper complaints procedure to be told I couldn’t. Contacting the gambling commissioner this morning. AVOID.”

Helpful Report

Posted 3 years ago

“Genuinely don’t know where to begin, I don’t...I’ve never witnessed anything like it. Deposited a tenner, had a crack at bingo and won. Wagered x amount and my winnings were then cash. Cashed out, logged back on to be told my account was closed. Oh. So off to live help I go, asking if it’s possibly because of a verification issue, as that’s happened before on other sites with photo ID and the rest Nope, closed on business grounds, we will be retaining your £140 but you can have your tenner back pal, how does that sound...erm right, so why? “We can’t tell you, T’s&C’s said we could do this and you agreed so 🤷‍♂️ Furious does not come close. 100s of people online saying the same thing, some for 1000s of pounds. I’ve not had ANY correspondence, no email to tell me it was closed, no letter, nada, zero, zilch. Seems they can close accounts when they want to. I asked to escalate it further, a proper complaints procedure to be told I couldn’t. Contacting the gambling commissioner this morning. AVOID. AVOID. AVOID.”

Helpful Report

Posted 3 years ago

“Withdrew £140 never received it, betfair blamed everybody but themselves. Total joke of a company, a disgrace”

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Posted 3 years ago

“Virtual sports football is fake. They are scamer”

Helpful Report

Posted 3 years ago

“account opened 4 days ago, 5000 deposited, tried to bet, account suspended, all documents supplied, 3 days lead time, then changed to 2 - 5 days, 4 days tonight still no joy agent says asap, tomorrow will be 5 days, disgusting service”

Helpful Report

Posted 3 years ago

“What has happened to them? I have held my account for 12 years, never had any issues. I have bet over £100,000 with them in that time period and am a priority customer. The way that I have been treated is disgusting. They suspended my account and told me that I had to send in a copy of my passport, bank statements and payslips. I was fine with the first two things but I do not work anymore, I am retired and, therefore, cannot provide them with payslips. I have tried to speak to people, tried to email, tried to chat and the responses that I have gotten are simply shocking. I have been told that they "don't know" what documentation someone in my position can provide. I have tried to escalate the issue, taking up hours of my time, but to no avail. I have been unable to speak to a manager at all, apparently they don't deal with the public, and most of the time I don't even get a response from them. If that's how they treat priority customers then heaven knows how they treat their regular customers! I have been to Cheltenham in the Betfair box, I had a great relationship with them, but now they won't even give me the time of day. So, if you are a serious punter looking for a genuine place to bet where you are treated correctly, DO NOT CHOOSE BETFAIR!”

Helpful Report

Posted 3 years ago

“Customer Service is non-existent. The advisors know nothing about betting and they are reluctant to raise a complaint, no matter how legitimate it may be. Where is the email and phone customer services- only live chat beggars belief in 2020. A company that got too big, too greedy, and lost the plot. Be aware, if you join BF you will not experience satisfactory resolution to any issues with the site.”

Helpful Report

Posted 3 years ago

“I had my account suspended on routine check !! They asked for documents, which I sent straight away. They have a copy of my passport, bank statement, utility bill, my electoral registry and all they requested. I wait for an email with no vain. It's been more than 15 days. Whenever you contact customer care via the chat system all they say is wait for the email from the other department. They have no idea. They stole my money. I will have now to make my case with ombudsmen. Don't trust this company that has turned into con making company. They even removed every telephone contact to make it evenmore possible to rob people. Be aware!!”

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Posted 3 years ago

“Basically A SHOCKING COMPANY.. RUDE UNTRAINED PEOPLE SHAMBOLIC... NO EMPATHY.. POORLY RUN NO CONTACT NUMBER SAYS IT ALL.. NO CALL BACK AS PROMISED IN A WORD.. PATHECTIC A HOLES.. KEEP AWAY YOU END UP STRESSED... AND THEY TAKE YA MONEY... AND WIN YOU WILL BE GONE! ANKERS.. HOW THE HELL IBAS DONT DO ANYTHING IS BEYOND ME... THERE ALL IN IT TOGETHER.. OSSERS”

Helpful Report

Posted 3 years ago

“Review of Betfair.com and the 88 Fortunes- by SG Interactive The game malfunctioned as i was playing. I entered the bonus/jackpot round. Once i clicked the coins for bonus spins- the machine blanks out- and i lost the ability to see the jackpot rounds play out. In addition the game screen is no longer under my control. My ability to change the bet size, stop auto spins, or see the game reels were lost. (I would assume being able to control the actions of betting is mandatory for all games in a casino online or otherwise_ I reached out to customer service right away- and was promised a response in 72 hours. After not hearing back from betfair, i followed up and was told they are still waiting for a response from the game provider. After waiting nearly a month, i followed up again and this time the service agent said they reached out to the game provider again and their answer was that "game/round completed" and there was no issue on their end that could be seen. I have numerous pictures and videos of the incident. I'm disappointed by the betfair.com support teams customer service response and openly question the ethics and fairness of these online slots and predatory behavior.”

Helpful Report

Posted 3 years ago

“I started playing bet fair online casino several years ago... You win big at first, but once you make a withdrawal that’s when you lose, lose, lose! Customer service is a joke! And since the new update, you can’t win at all or find the games you enjoyed before. I’m about to write a letter to the casino commission of New Jersey and express my concerns. I suggest everyone do the same! I Wrote a review on the App Store for bet fair but they don’t let most reviews go public! Just a scam! Stay away... don’t bother! Stay away!”

Helpful Report

Posted 3 years ago


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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