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Betfair Reviews

4.7 Rating 7,709 Reviews

0 %

of reviewers recommend Betfair

Company Reviews

4.7

Based on 7,709 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

0344 871 0000

Email:

rebecca.shuai@betfair.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Betfair have all my data but after 20 years asked for a copy of my passport or driving license citing a Gambling Commission requirement. This is incorrect as the GC state Betfair can use available online data like Electoral roll to verify customers. They refused to do this and insisted on documents were sent to their Indian call centre. I refused on security grounds. My account is now closed. The support centre were completely unhelpful. I opened an MGM account in less than 3 minutes without a passport request!”

Posted 2 weeks ago

“Worse costumer service ever each time i try to contact them they always say extremely busy never an available agent and is all via chat not even a phone number is all robot very disappointed.”

Posted 2 months ago

“Bunch of crooks !!! 179. For 3 . At 2.62”

Posted 2 months ago

“Criminals. Do not waste your time and money. A tennis bet with + 7 handicap on a heavy outsider was changed in - 7 handicap (at the same odds). Fraud company.”

Posted 2 months ago

“Horrible company. Using their chat service after my account got hacked was a nightmare experience getting bounced around for 3 hours. The last representative then closed the chat on me. They suspended my account without telling me they were going to do so. Extremely unhelpful and I've now lost my money due to lack of security on this site.”

Posted 3 months ago

“They will accept bets even after an event is over. Don't use these guys. Pick a trusted betting agency.”

Posted 4 months ago

“I joined up with these clowns today, had my 50 free spins and won just over £9, I opted for a Tesco voucher...because of this I got £2 extra so I was able to opt for a £10 Tesco voucher which said I would receive in 2mins with £1.30 still left as credit on my account...I never got that token at all!...instead I got an email saying that my account had been closed which is inline with terms and conditions (as an excuse)....it looks to me like they didn't want me to win this money so they cancelled my account instead, no other reason...I'd literally just joined up! Then I saw many other identical reviews everywhere about betfair! If I had won nothing, my account would be fine! Absolute scammers...avoid at all cost! Date of experience: 19 October 2023”

Posted 5 months ago

“Poor service. Copy and pasted answers that aren't relevent to the question asked.”

Posted 6 months ago

“Stay well away from this corrupt company spent well over 800 pounds in 2 weeks don't think I've wan more than 20pounds you ain't going to win anything there just out to scam you and don't even bother trying to talk to the help chat online cause half of them are just brain dead or something you ask a question yet they respond with a totally different answer to what you had asked in the beginning”

Posted 7 months ago

“"Unreliable company, as soon as I won 5 consecutive times, they set betting limits of £66 per game. Truly unreliable."”

Posted 7 months ago

“Asked my son to write this review I wanted to increase my funds limit to 3k from 1k was asked to provide self assessment as well as proof of funds and documentation. Provided all the necessary information required explained it's a online wholesellers company When I logged in to betfair my account was suspended contacted live chat was told to wait few hours as they will review my account And then got this email below for permenetly closed When asked was asked not to message betfair support again. On live chat wrote my name and nbsp then refused to state what nbsp stands for. .refused entry and stated its outside risk criteria but won't explain what it means. No one willing to explain or help or work around this matter. As below email states this can't be challenge not sure what to challenge if I do not even know Thank you for your co-operation to date. Upon review of your account and the documentation received, a business decision has been made to maintain permanent closure over your account, as the account has been deemed to no longer meet Betfair’s risk criteria. I'm afraid we wouldn't be able to divulge specific details pertaining to the closure as this is not made available to us. What I can confirm is that the decision was made in line with our Terms and Conditions and I'm afraid isn't something that can be appealed. I understand that this is not the answer you were hoping for and I do apologise for the overall negative experience you have endured. Kind Regards, Betfair Team”

Posted 7 months ago

“Useless company. Dodgy af, locked me out of most promotions and I wasn’t even told why. Pinball prize machine is the most fixed free game I’ve seen across any betting site. No idea how it has 4.7 stars on here”

Posted 7 months ago

“App is dodgy allows cash out on bets that have already won, also altered one of my bets I placed Pre game and wouldn't sort the issue out. Told me to screenshot my bets then I can prove the issues happening.”

Posted 7 months ago

“Worst experience , provided documents when account got blocked but when ever chat with their team keep on telling their team is reviewing documents …. Better try other options and if their team can’t sort on what basis we can invest funds and it may get blocked”

Posted 8 months ago

“the new format is awful to find results”

Posted 8 months ago

“Won 100 pound on betfair and they are refusing to let me withdraw it or put any more money on because i won my account has been suspended for over a week maybe 2 betfair is SCAM STAY WELL AWAY”

Posted 8 months ago

“Kakky bonus which you never win nothin on what is the point”

Posted 9 months ago

“Less than 1 star if I could. Criminals never use them. Can deposit funds but not Withdraw without major hassle. Stay away”

Posted 10 months ago

“Absolute rubbish the new look app .. I have withdrawn my funds and deleted Betfair completely What a pike of pants!! See ya”

Posted 10 months ago

“Lies and Latin Too good promotions made for naive new users, with terms that are impossible to understand, which results in you not being able to ''qualify anyway'' of course only after you have lost money and played. With other orders, a quick coin rather than a potential long-term customer. No understanding from customer service, and basically, distasteful treatment. Copy paste answer and deviates from responsibility. I can only advise others to find better place to play.”

Posted 11 months ago

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Betfair is rated 4.7 based on 7,709 reviews